Hi

I was wondering if it was possible to automatically populate a Service Request with any of the affected users associated configuration item/s, like seen within Incidents?

 

Cheers

Jeff

Hi Jeff,

You can do this request with custom workflow.

With this workflow, you can add Users CI as Affected configuration item to SR.

For custom workflow, check this link below,

http://scsmnz.net/updating-child-manual-activities-via-workflow-after-parent-creation/

Frat

Hi Jeff,

You can do this request with custom workflow.

With this workflow, you can add Users CI as Affected configuration item to SR.

For custom workflow, check this link below,

http://scsmnz.net/updating-child-manual-activities-via-workflow-after-parent-creation/

Frat

• Marked as answer by Eugie88 5 hours 26 minutes ago

Hi Jeff,

You can do this request with custom workflow.

With this workflow, you can add Users CI as Affected configuration item to SR.

For custom workflow, check this link below,

http://scsmnz.net/updating-child-manual-activities-via-workflow-after-parent-creation/

Frat

• Marked as answer by Eugie88 Tuesday, September 01, 2015 1:50 AM

Hi Jeff,

You can do this request with custom workflow.

With this workflow, you can add Users CI as Affected configuration item to SR.

For custom workflow, check this link below,

http://scsmnz.net/updating-child-manual-activities-via-workflow-after-parent-creation/

Frat

• Marked as answer by Eugie88 Tuesday, September 01, 2015 1:50 AM