Hi All,

Request youll please help me for SCSM Email configuration. I dont wat any 

I would like to implement SCSM ticketing tool in my company.

I have downloaded SCSM 2012 R2.

Agenda: If user sents an email to helpdesk admin,then user would get Automatic reply with case id number.Please let me know for thiof SCSMs task,what are the Prerequisites exactly.

For the above SCSM management server instgallation is enough or i need to install some other parts of SCSM.

I have already inslled 3 pcs

1pc: DC (DC dont have any softwres installed

2pc: Windows 2012 R2 server installed.Sql Enterprise 2012 installed.SCSM configuration manager installed.

In my Gmail i have Enabled the Less secure Apps & IMAP enabled (fOR TESTING THE GMAIL in SCSM test environment)

Have created gmail in SCSM connecotr successfully.But when i sent an ewith case id.

mail mail to helpdesk ,am not getting any Automatic reply with case id.

Once the gmail is success,then i will test the same in Production with my Exchange.

Once the above test pass, then i need to give a demo to my manager & make it into Production.

I have searched lot of google pages,but no luck.

Am not getting proper information from Google.

email id: mcsewindows2@gmail.com 

Once again m teling my aim is to configure SCSM: IF USER SEND A EMAIL TO HELPDESK ADMIN,THEN USER SHOULD GET AUTOMATIC REPLY WITH CASE ID NUMBER.

PLEASE HELP ME OUT ON THIS.

Thanks & Regards,

Hari Haran