Hello All- First off let me explain our situation; we are a mid size business with 1000+ users in Windows Server 2003 AD, and about 700 workstations/desktops, and about 80 servers. We are currently using VNC for remote administration for our workstations. I hate this, due to the fact that you have to ask the user to move their mouse over the icon in the systray, relay the ip address back; not only that the security on this is terrible. I am looking to do away with VNC all together, and move towards MS built in Remote Assistance. However, I need away to tell what machine a particular user is at. I have seen vbscripts before that would map a users display name to the machine description in AD at logon. I have also been in contact with the "Scripting Guy", he has suggested that I create a new attribute in the AD schema, however I am not real comfortable with doing this. If anyone has any info. on this, please let me know. I would like to find a possible way for users to simply double click on an icon, and it sends a Remote Assistanceinvitation to an admin of their choice, and bada bing you are in. Please help out guys. Thanks

Hello, Firstly, I am sorry to say that I am not good at scripts. This can be achieved by scripts, such as a batch file or the VBScripts. In this script, you may need to achieve at least two things: 1. Use the msra command utility to start Remote Assistance, as follows: Msra /saveasfile <path>\<filename>.msrcIncident (this can save the Remote Assistance file so that you can send it to the administrator) Msra /email <password> (this can use the default e-mail client to send this Remote Assistance file) 2. Send this Remote Assistance to the administrator. For simplicity, you can try saving the Remote Assistance file to a network share location so that the administrator can open it directly. For example, you can try creating a batch file including the following command: Msra /saveasfile \\<ComputerName>\<SharedFolder>\<FileName>.msrcIncident <password> (you must type the password in this situation) Or, you can try sending it as an email, as I mentioned in step 1. You may also try other methods by using commands. If you have additional questions on scripts, I would highly suggest that you post in our MSDN forum. People there have better knowledge on scripts and they may help you efficiently achieve what you need. http://forums.microsoft.com/msdn Additionally, if you have questions relating to Windows XP or Windows Vista, I would highly suggest that you post in our Windows XP or Windows Vista: Windows Vista forum: http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=204&SiteID=17 Windows XP: http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspx Thank you for your cooperation. Best regards,Chang Yin

Thank you for your input.

Hi,Do you know Ultravnc SingleClick ?I think is better solution, because you create an menu and user only double click and administrator receive a answer and voila.http://www.uvnc.com/addons/index.htmlvalter dantasvalter@llevon.com.brwww.llevon.com.br