Reinstallation of Desktop Experience fails on a Windows 2008 SP2 server
Hello, I have been trying to reinstall the Desktop Experience feature on our Windows 2008 SP2 server but it always fails with the following error message: Attempt to install Desktop Experience failed with error code 0x8000FFFF. I have read the http://support.microsoft.com/kb/2500700 article, but that hasn't fixed my problem. I have also tried the solutions found here: http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2general/thread/ef2451e6-411c-44b3-9ab8-43afc88fbb7b Any help would be greatly appreciated. Frédéric
July 11th, 2011 3:46pm

Which specific updates did you remove when attempting to resolve the issue? What errors do you see in C:\Windows\Logs\CBS\CBS.log from the time of the Desktop Experience install failure? You can also run Process Monitor during the install and then filter the output for Process Name is TrustedInstaller.exe and also Result is not Success to try and see where exactly it is failing.
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July 12th, 2011 1:30am

Hi, Please run System Update Readiness Tool to scan and repair the system files. If some corrupted files cannot be fixed, please try to replace them. For more information, please refer to the following Microsoft articles: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 http://support.microsoft.com/kb/947821 Advanced guidelines for diagnosing and fixing servicing corruption http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
July 12th, 2011 1:58am

Which specific updates did you remove when attempting to resolve the issue? What errors do you see in C:\Windows\Logs\CBS\CBS.log from the time of the Desktop Experience install failure? You can also run Process Monitor during the install and then filter the output for Process Name is TrustedInstaller.exe and also Result is not Success to try and see where exactly it is failing. Hi Craig, This is the error messages I see in the CBS.log: 2011-07-11 22:08:20, Error CSI 00000240 (F) Assembly installed and uninstalled with same reference in single transaction (id = @0x16f04ff0, guid = {d16d444c-56d8-11d5-882d-0080c847b195}, ref = [81]"Package_186_for_KB2378111~31bf3856ad364e35~amd64~~6.0.1.3.2378111-656_neutral_GDR") [gle=0x80004005] 2011-07-11 22:08:20, Error CSI 00000241@2011/7/12:02:08:20.807 (F) d:\longhorn\base\wcp\servicingapi\assembly.cpp(443): Error E_UNEXPECTED originated in function Windows::ServicingAPI::CAssembly::AddInstall expression: ((HRESULT)0x8000FFFFL) [gle=0x80004005] 2011-07-11 22:08:20, Error CSI 00000242 (F) E_UNEXPECTED #68943245# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_InstallDeployment(Flags = 0, a = 4901a6b6874094f2fed72755ca97896e, Version = 6.0.6002.18311, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [81]"Package_186_for_KB2378111~31bf3856ad364e35~amd64~~6.0.1.3.2378111-656_neutral_GDR", rah = [1]"3", manpath = (null), catpath = (null), disp = 0)[gle=0x8000ffff]
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July 12th, 2011 5:55am

Hello Arthur, I have tried the System Update Readiness tool and here's the result: ================================= Checking System Update Readiness. Binary Version 6.0.6002.22574 Package Version 12.0 2011-07-11 21:07 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 608 No errors detected (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
July 12th, 2011 5:58am

CBS.log is complaining about 2378111 which is an update to media player. http://support.microsoft.com/kb/2378111 Is 2378111 currently installed, or is that one that you had removed as a troubleshooting step?
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July 12th, 2011 10:36pm

I don't see that update as being currently installed and I haven't removed it either. Could it be included in either SP1 or SP2?
July 13th, 2011 8:35am

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