Hello,

I have deleted the out-of-the-box Incident Support Groups. I thought I'll be able to create different views, more suitable to my needs, but I am unable to find some of the Display Fields that were in the default views. For example, I can't find fields like:

- Assigned To

- Target Resolution Date

- Affected User

Well, maybe can't find them is not the best term because I know that those are found after selecting the Incident(Advanced) class, but how to change how they are displayed? I don't want several Display Name fields in my view.

Kind regards,

Wojciech

You'll need to export the Management Pack and change the DisplayString values then re-import.  Here's an example of what you'll find.

(Excerpt from ServiceManager.IncidentManagement.xml)

<StringResources>
  <StringResource ID="System.WorkItem.Incident.AllIncidents.View.Header_Id" />
</StringResources>

<LanguagePacks>
  <LanguagePack ID="ENU" IsDefault="true">
    <DisplayString ElementID="System.WorkItem.Incident.AllIncidents.View.Header_Id">
      <Name>ID</Name>
      <Description>ID</Description>
    </DisplayString>
  </LanguagePack>
</LanguagePacks>

The system will auto-populate the <Name>DisplayName</Name>.  You just have to change it to whatever the column needs to be.

Hello, Wojciech. Try creating the view with Advanced View editor: http://www.scsmsolutions.com/freetools/3-ave2free This tool allows you to override the column names from within the console. 

Hello, Wojciech. Try creating the view with Advanced View editor: http://www.scsmsolutions.com/freetools/3-ave2free This tool allows you to override the column names from within the console. 

• Marked as answer by rozanw 20 hours 51 minutes ago

Hello, Wojciech. Try creating the view with Advanced View editor: http://www.scsmsolutions.com/freetools/3-ave2free This tool allows you to override the column names from within the console. 

• Marked as answer by rozanw Wednesday, July 29, 2015 10:26 AM

Hello, Wojciech. Try creating the view with Advanced View editor: http://www.scsmsolutions.com/freetools/3-ave2free This tool allows you to override the column names from within the console. 

• Marked as answer by rozanw Wednesday, July 29, 2015 10:26 AM

I think this might work. However it seems I will need to practice some XML since, correct me if I am wrong, you cannot create a Criteria Assigned to UserID is null using only the GUI? I think editing the XML is the only solution here. Luckily the AVE provides an XML editor which allows me to look up existing views XML build so I think I'll manage.

Though I have seen some negative feedback about AVE. Well, guess I'll need to try it myself.

Thank you,

Wojciech