Hi,

I have a very strange and difficult problem with our two Central Print Servers. If a client running Windows 7 SP1 (x86 or x64) try to print an internet page from Internet Explorer 10 (Version 10.0.9200.17492 / Update Versions 10.0.31) on our Windows Server 2012 R2 and he is doing this on a Samsung CLP-680 with the latest driver version (or all the versions before) it leads randomly to a Print Spooler Service Crash... An exception is triggered by the Samsung Driver DLL and the application EventId is the following :

Faulting application name: spoolsv.exe, version: 6.3.9600.17415, time stamp: 0x54503ab3
Faulting module name: ssd3clf.dll, version: 1.0.0.1, time stamp: 0x54ec1d5c
Exception code: 0xc0000005
Fault offset: 0x0000000000001e67
Faulting process id: 0x11dc
Faulting application start time: 0x01d0ec5954b75f54
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\drivers\x64\3\ssd3clf.dll
Report Id: 2bcfad53-5851-11e5-80d5-0050568e29fd
Faulting package full name: 
Faulting package-relative application ID: 

This problem doesn't occur with another application (We tried Outlook, and all MS Office application without any issue)

Also, this problem doesn't occur on any of our Windows Server 2008 R2 SP1

We tried direct printing from the client workstation to the printer with the same driver package and no issue at all

It is only the combination of 3 elements that gives problem:

• Internet Explorer 10
• Windows Server 2012 R2 SP1
• Samsung driver CLP 680 Series (Latest version and previous versions)

If you replace one of the 3 elements listed above everything works fine ! Any other model of printer work well even other Samsung models... (All Servers, workstations are fully patched and this is the latest driver version)

Anyone has an idea about this problem ?

Thanks

• Edited by Philip Tomson Friday, September 11, 2015 11:33 AM

It sounds like the Samsung driver is not properly handling the XPS content that is produced by IE 10.  You should have the same issue with IE 11.

If you configure the Samsung driver to render in isolation, this will stop the spooler from failing.  The job will not print but at least the driver will not take out all printing on the server.

Open Print Management , Server, Drivers, find the Samsung driver, right click, Driver Isolation , Shared.

I take it you do not have anyone printing from Windows 8+ modern applications to this printer, I would expect the same failure as all modern apps produce XPS print data.

Samsung is not the only vendor impacted by the XPS print content.

Hi Philip,

Thanks for your post. According to your description above, I suspect something about that .dll is not playing nicely with your os enviornment and cause the print spooler crash.

Since replace one of the 3 elements everything works fine, maybe you could try to upgrade the IE 10 to IE 11 or you can try with a Samsung Universal Print driver as a workaround.

Best Regards,

Elaine