Operating system health greyed out

Suddenly Windows operating system health is showing greyed out for all my agents and some for some of my agents am not getting alerts for dirty shutdown and bugcheck alerts which I used to get all times.

Can some one throw some light on windows operating system health being greyed out.

September 10th, 2015 5:34am

Hi Samer,

please take a look at the follwoing articles, exaplianing the possible causes and solutions:

Troubleshooting gray agent states in System Center Operations Manager
https://support.microsoft.com/en-us/kb/2288515

Not Monitored and Gray Agents
https://technet.microsoft.com/en-us/library/hh212723.aspx

Hope this helps,

Regards

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September 10th, 2015 8:17am

There looks to be some problem with Windows MP that you have, check the Windows OS version on the servers and Windows MP (2008/2012?) that's imported
September 10th, 2015 3:11pm

1) Restart agent service

2) flush health service state and cache of agent from Monitoring workspace --> Operations Manager--> Agent Details --> Agent health State --> agent state

3) use the folllowing for troubleshoot

1.Open the Operations console and click Monitoring.
2.Navigate to the Operations Manager\Agent Details\Agent Health State view. 
3.In Agent State from Health Service Watcher, click the agent you want to check connectivity for.
4.In the Tasks pane, select the task Show Gray Agent Connectivity Data.
5.The Run Task Show Gray Agent Connectivity Data dialog box appears. Click Run.
6.The Task Status dialog box appears. When the task is completed, you can click Copy Text or Copy HTML and paste the task output in the appropriate tool for further review.
The task output will identify the following information:
The last time a heartbeat was received from the agent.
Whether the System Center Management Health service is running on the agent.
Whether the agent responds to ping.
The last time the configuration on the agent was updated.
Possible reasons that the agent is unavailable.
The management server that the agent reports to.

Roger

Roger

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September 11th, 2015 2:07am

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