Notify when assigned to user is empty after 5 minutes

http://blogs.technet.com/b/babulalghule/archive/2013/05/05/how-to-configure-notification-to-notify-if-assigned-to-user-is-empty-or-incident-is-not-assigned.aspx

The link above works great, almost.  If a ticket is opened, and the record is saved without the asigned to being populated it will trigger a notification.  But we will add am assigned to before closing the ticket.  We can look inthe history and see that the assigned to user was literally assigned 5-10 seconds later.  So i am trying to add another criteria which notifies 5 minutes past the created date if the assigned to user field is still empty.

looks like:

                        <Expression>
                          <SimpleExpression>
                            <ValueExpressionLeft>
                              <Property>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$</Property>
                            </ValueExpressionLeft>
                            <Operator>Equal</Operator>
                            <ValueExpressionRight>
                              <Token>[now-5m]</Token>
                            </ValueExpressionRight>
                          </SimpleExpression>
                        </Expression>

Doesn't work though, any suggestions? 

June 27th, 2013 11:36pm

I increase the polling interval of the workflow to 10 minutes.  Its a work around.
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July 1st, 2013 7:20pm

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