The link above works great, almost. If a ticket is opened, and the record is saved without the asigned to being populated it will trigger a notification. But we will add am assigned to before closing the ticket. We can look inthe history and see that the assigned to user was literally assigned 5-10 seconds later. So i am trying to add another criteria which notifies 5 minutes past the created date if the assigned to user field is still empty.
looks like:
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Token>[now-5m]</Token>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
Doesn't work though, any suggestions?