Hi All, 

I've been setting up a new SCSM 2012r2 environment and am just about ready to go live but I haven't been able to find a way to manage Manual Activity notification.

What I would like to do is when having IR's which have MA's. When a MA is completed (most likely by a different Analyst to the one 'Assigned To' for the IR) an email is sent to the Analyst who is 'Assigned To' in the IR.

I've tried to do this by using the Activity Event Workflow Configuration > Manual Activity. By sending notifications to the Assigned To User, but it sends an email to Activity Implementer of the MA not the Assigned to of the IR - which isn't what I want.

I've also been looking at the Incident Event Workflow Configuration but I can't figure out what event criteria in the Changed From/Changed To would trigger the workflow.

Has anyone had this situation before and managed to solve it?

Thankyou,
Nic

• Edited by Nic Hannay 3 hours 29 minutes ago