We have found a need for users in the company, whom for whatever reason, cannot access their domain email, and need to send a message to helpdesk. As is stands right now, the service manager will not take emails from outside the domain and create a ticket for our helpdesk. Q: 1. is there a way to configure Service Manager to allow non-domain emails. 2. is this a setting within the Exchange server, or does this e

Hi,

The SCSM Exchange Connector has an option 'Only process emails from users in CMDB'. Uncheck it and EC will create a new user for every email sender not presented in the CMDB.

Thank you very much! that is very helpful. I will weigh the pro's can con's of this with my team.