No Incident Edit Permission in case Queue is filtered in Role

Hi,

i have created a Role and restricted the access to just some queues.

As the result, the configured users are unable to Edit incidents, also in the queues, where they are allowed to....

Any hints?

Christof

June 23rd, 2015 5:47am
Which "parent" user role you choose to create your custom user role?
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June 23rd, 2015 8:46am
the advanced operator
  • Edited by c_loki 18 hours 30 minutes ago typo
June 23rd, 2015 8:48am

I think you also need to give access to the task - Edit (Generic edit task for work item).

Regards,

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June 23rd, 2015 10:09am
the advanced operator
  • Edited by c_loki Tuesday, June 23, 2015 12:45 PM typo
June 23rd, 2015 12:44pm
the advanced operator
  • Edited by c_loki Tuesday, June 23, 2015 12:45 PM typo
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June 23rd, 2015 12:44pm
The task is assigned, thats why i dont understand why its working if i am using "All Work Items can be accessed in the queue choice, but not in case i choose all the queues directly?!?!?
June 23rd, 2015 12:45pm
no ideas?
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June 24th, 2015 3:50pm

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