Monitoring Agent installation : Error 25362.Failed to start -2147023843 service

Hi all,

I'm facing several issues installing SCOM 2012 R2 agent on one of our servers.

I've finally installed it, but at the end of installation process, this error is shown :

Product: Microsoft Monitoring Agent -- Error 25362.Failed to start -2147023843 service

I've found nothing especially for this error from Internet

Thank you. Have a goo

April 22nd, 2015 4:15am

Hi FXE,

Which is the OS you are trying to install the agent setup ?

Also, which is the Processor / os architecture and which setup did you use X86 or AMD64 ?

Also is the agent appearing in Pending management ?

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April 22nd, 2015 4:46pm

This article is for SCOM 207 but should apply to 2012 too.

Take a look and see if it helps

http://blogs.technet.com/b/smsandmom/archive/2008/04/30/opsmgr-2007-healthservice-service-fails-to-start-with-25362-warning.aspx

April 23rd, 2015 2:39am

Hi all,

To Gautam, OS is 2008 R2 SP1, so I used AMD64 setup.

No, the agent does not appear in pending management.

To Vincez : I'll try this ASAP.

Regards,

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April 25th, 2015 6:30am

Hi all,

I activated ETL logs, attempted to start service again and stop the trace. But where these traces are stored ? I didn't find them...

Thank you.

April 27th, 2015 10:49am

Hi

Here you find the instructions for tracing http://blog.scomskills.com/scom-verbose-tracing/ or http://www.scomgod.com/?p=640

For Fixing the Agent Installation try this (still applies to scom 2012, except certain path) http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx or this might also help http://www.bictt.com/blogs/bictt.php/2009/09/10/scom-agent-not-starting-after-installati

Cheers,

Stefan

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April 27th, 2015 11:35am

Hi Stephan,

I activated the traces on the monitored server, reproduced the problem, stopped traces, but nothing in the generated logs : the logs are empty (0KB).

April 28th, 2015 6:08am

In addition, when I try to uninstall Monitoring Agent from the monitored server console, thie error is shown :

"Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

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April 28th, 2015 6:21am

Hi There,

Just for a try, Can you Uninstall the agent manually and then use the X86 Setup the agent if it is x64 Server just to see if the installation succeeds and appears in pending management ? 

Based on my knowledge x86 should work for both X86 and X64 but the X86 will work only for X86 and not for X64.

April 28th, 2015 12:32pm

Hi all,

Finally, after opening a case versus Microsoft support, the technician advised me to install Visual Studio 2010 tools.

Since these tools have been installed, the Monitoring service runs flawlessly.

I don't know why these tools were not been installed correctly.

Thank you for your help.

See you.

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April 28th, 2015 5:48pm

Hi FXE,

Thank you for providing a solution, Also happy your issue is resolved.

April 29th, 2015 1:32am

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