Memory dump
Could any body help i am new to technet and wondered if there was anywhere or anyone that could look at a mini memory dump for me see if they can find the casue of a recuring restart
many thanks i have uploaded the dump file to my skydrive link below any other suggestions welcomed
https://skydrive.live.com/#!/?cid=12dfecb54f69ff16&sc=documents&uc=0&id=12DFECB54F69FF16%21105!cid=12DFECB54F69FF16&id=12DFECB54F69FF16%21105&sc=documents
October 21st, 2011 8:51am
Maybe processor overheating. Have you monitored the temp?MCTS...
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October 21st, 2011 10:49am
Hi,
Generally, you may update BIOS and other hardware drivers first.
If it does not work, you may analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
October 21st, 2011 10:58am
cheers for that. well its on a dl380G4 hp proliant server. the system home page reports processors @255 degrees but 3rd party reports them as normal. I have searched HP web site for answers and see that a few others have same issue however an option given
was replace the systemboard which is not good. The server stays up and running most the time but them crashes. I did think it was a result of the systemboard telling the OS that the processors where overhealting but don't really have a fix for the problem
any ideas welcomed
Baz
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October 21st, 2011 11:13am
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: d0000002, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: e0860797, address which referenced memory
Debugging Details:
------------------
Unable to load image \SystemRoot\system32\drivers\amon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amon.sys
*** ERROR: Module load completed but symbols could not be loaded for amon.sys
WRITE_ADDRESS: 00000000
CURRENT_IRQL: 2
FAULTING_IP:
nt!MiCheckForControlAreaDeletion+39
e0860797 8938 mov dword ptr [eax],edi
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0xA
PROCESS_NAME: nod32krn.exe
TRAP_FRAME: ee1b8778 -- (.trap 0xffffffffee1b8778)
ErrCode = 00000002
eax=00000000 ebx=01ffffff ecx=f8b37738 edx=07046890 esi=f8b37738 edi=00000000
eip=e0860797 esp=ee1b87ec ebp=ee1b87f4 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!MiCheckForControlAreaDeletion+0x39:
e0860797 8938 mov dword ptr [eax],edi ds:0023:00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from e0860797 to e0836e17
STACK_TEXT:
ee1b8778 e0860797 badb0d00 07046890 01ffff02 nt!KiTrap0E+0x2a7
ee1b87f4 e080148a f8b37738 e08b43b0 f7122e30 nt!MiCheckForControlAreaDeletion+0x39
ee1b8810 e08885f1 fd592008 ffffffff f7d81008 nt!MiRestoreTransitionPte+0xf5
ee1b8828 e086b6f5 e6768bc0 e08277dc 000fffff nt!MiRemovePageFromList+0xd1
ee1b8830 e08277dc 000fffff 7dfcfcd0 d9c70000 nt!MiRemoveAnyPage+0x68
ee1b8868 e08264f4 ffdff120 00010000 00000000 nt!MiResolveMappedFileFault+0x5cd
ee1b889c e0847d0e 00000000 d9c70000 c03671c0 nt!MiResolveProtoPteFault+0x1a6
ee1b8934 e084790e 00000001 d9c70000 c03671c0 nt!MiDispatchFault+0x87e
ee1b8990 e082671d 00000000 d9c70000 00000000 nt!MmAccessFault+0x64a
ee1b89c0 e091ca44 d9c70000 00000000 f864c438 nt!MmCheckCachedPageState+0x48e
ee1b8a4c f5e33f03 f8338c08 ee1b8b10 00a9eb7d nt!CcCopyRead+0x391
ee1b8b34 f5e34079 f81a7288 f864c420 00000001 Ntfs!NtfsCommonRead+0xc14
ee1b8bd8 e0840153 fd5d3718 f864c420 f864c420 Ntfs!NtfsFsdRead+0x113
ee1b8bec f5f50d28 fd5bb008 fdfa3810 f929c5b8 nt!IofCallDriver+0x45
ee1b8c18 e0840153 fdf44d98 f864c420 f4ff12b4 fltmgr!FltpDispatch+0x152
ee1b8c2c f4fad6b6 f929c5b8 fd486758 e0840153 nt!IofCallDriver+0x45
WARNING: Stack unwind information not available. Following frames may be wrong.
ee1b8c4c f5f50d28 f8338c08 fdfa3810 f864c420 amon+0x46b6
ee1b8c78 e0840153 f929c5b8 f864c420 f864c420 fltmgr!FltpDispatch+0x152
ee1b8c8c e092b4ff f864c5d4 f864c420 f8338c08 nt!IofCallDriver+0x45
ee1b8ca0 e0939067 f929c5b8 f864c420 f8338c08 nt!IopSynchronousServiceTail+0x10b
ee1b8d38 e0833bef 000003e0 00000000 00000000 nt!NtReadFile+0x5d5
ee1b8d38 7c82847c 000003e0 00000000 00000000 nt!KiFastCallEntry+0xfc
00b6aae0 00000000 00000000 00000000 00000000 0x7c82847c
STACK_COMMAND: kb
FOLLOWUP_IP:
amon+46b6
f4fad6b6 ?? ???
SYMBOL_STACK_INDEX: 10
SYMBOL_NAME: amon+46b6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: amon
IMAGE_NAME: amon.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 45cc413d
FAILURE_BUCKET_ID: 0xA_amon+46b6
BUCKET_ID: 0xA_amon+46b6
Followup: MachineOwner
---------
0: kd> lmvm amon
start end module name
f4fa9000 f50238c0 amon T (no symbols)
Loaded symbol image file: amon.sys
Image path: \SystemRoot\system32\drivers\amon.sys
Image name: amon.sys
Timestamp: Fri Feb 09 10:39:09 2007 (45CC413D)
CheckSum: 0008B673
ImageSize: 0007A8C0
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
-----------------------------------------------------------
Your BSOD was caused by amon.sys driver. More about it: http://www.file.net/process/amon.sys.html
I see that it have not been updated since 2007. Please update your antivirus or contact its manufacturer Technical Support.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
Microsoft Certified Professional
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Security
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Security
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October 21st, 2011 5:42pm
Hi,
Generally, you may update BIOS and other hardware drivers first.
If it does not work, you may analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
October 21st, 2011 5:53pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: d0000002, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: e0860797, address which referenced memory
Debugging Details:
------------------
Unable to load image \SystemRoot\system32\drivers\amon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amon.sys
*** ERROR: Module load completed but symbols could not be loaded for amon.sys
WRITE_ADDRESS: 00000000
CURRENT_IRQL: 2
FAULTING_IP:
nt!MiCheckForControlAreaDeletion+39
e0860797 8938 mov dword ptr [eax],edi
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0xA
PROCESS_NAME: nod32krn.exe
TRAP_FRAME: ee1b8778 -- (.trap 0xffffffffee1b8778)
ErrCode = 00000002
eax=00000000 ebx=01ffffff ecx=f8b37738 edx=07046890 esi=f8b37738 edi=00000000
eip=e0860797 esp=ee1b87ec ebp=ee1b87f4 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!MiCheckForControlAreaDeletion+0x39:
e0860797 8938 mov dword ptr [eax],edi ds:0023:00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from e0860797 to e0836e17
STACK_TEXT:
ee1b8778 e0860797 badb0d00 07046890 01ffff02 nt!KiTrap0E+0x2a7
ee1b87f4 e080148a f8b37738 e08b43b0 f7122e30 nt!MiCheckForControlAreaDeletion+0x39
ee1b8810 e08885f1 fd592008 ffffffff f7d81008 nt!MiRestoreTransitionPte+0xf5
ee1b8828 e086b6f5 e6768bc0 e08277dc 000fffff nt!MiRemovePageFromList+0xd1
ee1b8830 e08277dc 000fffff 7dfcfcd0 d9c70000 nt!MiRemoveAnyPage+0x68
ee1b8868 e08264f4 ffdff120 00010000 00000000 nt!MiResolveMappedFileFault+0x5cd
ee1b889c e0847d0e 00000000 d9c70000 c03671c0 nt!MiResolveProtoPteFault+0x1a6
ee1b8934 e084790e 00000001 d9c70000 c03671c0 nt!MiDispatchFault+0x87e
ee1b8990 e082671d 00000000 d9c70000 00000000 nt!MmAccessFault+0x64a
ee1b89c0 e091ca44 d9c70000 00000000 f864c438 nt!MmCheckCachedPageState+0x48e
ee1b8a4c f5e33f03 f8338c08 ee1b8b10 00a9eb7d nt!CcCopyRead+0x391
ee1b8b34 f5e34079 f81a7288 f864c420 00000001 Ntfs!NtfsCommonRead+0xc14
ee1b8bd8 e0840153 fd5d3718 f864c420 f864c420 Ntfs!NtfsFsdRead+0x113
ee1b8bec f5f50d28 fd5bb008 fdfa3810 f929c5b8 nt!IofCallDriver+0x45
ee1b8c18 e0840153 fdf44d98 f864c420 f4ff12b4 fltmgr!FltpDispatch+0x152
ee1b8c2c f4fad6b6 f929c5b8 fd486758 e0840153 nt!IofCallDriver+0x45
WARNING: Stack unwind information not available. Following frames may be wrong.
ee1b8c4c f5f50d28 f8338c08 fdfa3810 f864c420 amon+0x46b6
ee1b8c78 e0840153 f929c5b8 f864c420 f864c420 fltmgr!FltpDispatch+0x152
ee1b8c8c e092b4ff f864c5d4 f864c420 f8338c08 nt!IofCallDriver+0x45
ee1b8ca0 e0939067 f929c5b8 f864c420 f8338c08 nt!IopSynchronousServiceTail+0x10b
ee1b8d38 e0833bef 000003e0 00000000 00000000 nt!NtReadFile+0x5d5
ee1b8d38 7c82847c 000003e0 00000000 00000000 nt!KiFastCallEntry+0xfc
00b6aae0 00000000 00000000 00000000 00000000 0x7c82847c
STACK_COMMAND: kb
FOLLOWUP_IP:
amon+46b6
f4fad6b6 ?? ???
SYMBOL_STACK_INDEX: 10
SYMBOL_NAME: amon+46b6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: amon
IMAGE_NAME: amon.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 45cc413d
FAILURE_BUCKET_ID: 0xA_amon+46b6
BUCKET_ID: 0xA_amon+46b6
Followup: MachineOwner
---------
0: kd> lmvm amon
start end module name
f4fa9000 f50238c0 amon T (no symbols)
Loaded symbol image file: amon.sys
Image path: \SystemRoot\system32\drivers\amon.sys
Image name: amon.sys
Timestamp: Fri Feb 09 10:39:09 2007 (45CC413D)
CheckSum: 0008B673
ImageSize: 0007A8C0
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
-----------------------------------------------------------
Your BSOD was caused by amon.sys driver. More about it: http://www.file.net/process/amon.sys.html
I see that it have not been updated since 2007. Please update your antivirus or contact its manufacturer Technical Support.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator:
Security
Microsoft Certified Systems Engineer:
Security
Microsoft Certified Technology Specialist:
Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise
Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
October 22nd, 2011 12:37am


