Mapping user prompts to activities in Service Requests Crashes Console

Can anyone confirm the below.

SCSM 2012 RTM

Request offering where a user prompt(Title for example) is mapped to review activitiy.

Logged from web portal = working fine

Logged form Console = console crashes.

April 24th, 2012 3:50pm

After some testing it seems the issue lies with the Mapping of user prompts to the activities.

Removing every prompt except a simple text field, mapping it to the Service request works fine, but when you try to map it to one of the Manual or review Activities it crashes the console.

But again it works when you log the same request from the web portal.

Looked at other working Service request from console, added this map prompt to review activity, and then tried opening it from console, and it now crashes the console.

Anyone else having issues logging Service Requests from the console with user prompts mapped to activities?

Would love to know if its just me if people reading this could do a quick test!

Free Windows Admin Tool Kit Click here and download it now
April 26th, 2012 11:41am

Any one else having this issue?
May 23rd, 2012 4:44pm

Going with the workaround.

Stopped all my data being pushed to activities.

Free Windows Admin Tool Kit Click here and download it now
May 29th, 2012 3:32pm

I have run into the same issue.  The event log provides a little more detail on what the issue is but I'm still not at a point where it's resolved.

System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.UserInput.UserInputViewModel.FetchPropertyItem(Question question, String propertyPath)
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.UserInput.UserInputViewModel.SetProjectionProperty(Question question, ManagementPackEntityPropertyTypes propertyType, String propertyPath, String propertyName)
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.UserInput.UserInputViewModel.SetUserInputValues()
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.UserInput.UserInputViewModel.ApplyValues()
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.DataSourceHelper.ValidateUserInput(CompositeDataItemCollection dataItemCollection)
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.ServiceRequestForm.OnPreviewSubmit(Object sender, PreviewFormCommandEventArgs e)
   at Microsoft.EnterpriseManagement.UI.FormsInfra.PreviewFormCommandEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at Microsoft.EnterpriseManagement.GenericForm.FormChanger.OnPreviewSubmit(Object sender, PreviewFormCommandEventArgs e)
   at Microsoft.EnterpriseManagement.UI.FormsInfra.PreviewFormCommandEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at Microsoft.EnterpriseManagement.UI.FormsInfra.FormView.RaiseFormEvent(RoutedEvent formEvent, RoutedEventArgs eventArgs)
   at Microsoft.EnterpriseManagement.UI.FormsInfra.FormViewController.OnPreviewSubmit()
   at Microsoft.EnterpriseManagement.UI.FormsInfra.FormViewController.ExecuteSubmitInternal(Boolean async)
   at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
   at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
   at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
   at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.TranslateAndDispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Window.ShowHelper(Object booleanBox)
   at System.Windows.Window.Show()
   at System.Windows.Window.ShowDialog()
   at Microsoft.EnterpriseManagement.ConsoleFramework.WindowManager.GenericWpfWindowConstructor.BeginShow(ShowViewContext showViewContext, Object parent, Object view, AsyncCallback callback, Object state)
   at Microsoft.EnterpriseManagement.ConsoleFramework.ViewConstructor.BeginShow(ShowViewContext showViewContext, AsyncCallback callback, Object state)
   at Microsoft.EnterpriseManagement.ConsoleFramework.WindowManager.WpfWindowRecord.ShowWindow()
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

July 10th, 2013 3:47pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics