MS12-023: Cumulative Security Update for Internet Explorer: April 10, 2012 will not install Windows Server 2008
We have a Windows Server 2008 server that doesn't appear to want to take this update. The error logged in Windows Update is: Log Name: System Source: Microsoft-Windows-WindowsUpdateClient Date: 4/20/2012 10:21:54 AM Event ID: 20 Task Category: Windows Update Agent Level: Error Keywords: Failure,InstallationUser: SYSTEM Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Cumulative Security Update for Internet Explorer 8 for Windows Server 2008 (KB2675157). Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" /> <EventID>20</EventID> <Version>0</Version> <Level>2</Level> <Task>1</Task> <Opcode>13</Opcode> <Keywords>0x8000000000000028</Keywords> <TimeCreated SystemTime="2012-04-20T14:21:54.297776800Z" /> <EventRecordID>166269</EventRecordID> <Correlation /> <Execution ProcessID="1076" ThreadID="4344" /> <Channel>System</Channel> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="errorCode">0x80070020</Data> <Data Name="updateTitle">Cumulative Security Update for Internet Explorer 8 for Windows Server 2008 (KB2675157)</Data> <Data Name="updateGuid">{6B859653-BBAD-4733-9BE6-46B4468B6F8D}</Data> <Data Name="updateRevisionNumber">103</Data> </EventData> </Event>Previous to this, we see this event several times: Log Name: System Source: Microsoft-Windows-Servicing Date: 4/20/2012 10:20:57 AM Event ID: 4375 Task Category: None Level: Error Keywords: Classic User: SYSTEM Description: Windows Servicing failed to complete the process of setting package KB2675157 (Security Update) into Resolved(Resolved) state Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Servicing" Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}" EventSourceName="Microsoft-Windows-Servicing" /> <EventID Qualifiers="49152">4375</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-04-20T14:20:57.000000000Z" /> <EventRecordID>166264</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Security UserID="S-1-5-18" /> </System> <UserData> <CbsPackageChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider"> <PackageIdentifier>KB2675157</PackageIdentifier> <ReleaseType>Security Update</ReleaseType> <PackageState>Resolved</PackageState> <PackageAssembly>Package_for_KB2675157~31bf3856ad364e35~x86~~8.0.1.0</PackageAssembly> <Operation>Installed</Operation> <OperationCompleted>True</OperationCompleted> <ErrorCode>0x80070020</ErrorCode> <RebootOption>False</RebootOption> <MissingElements> </MissingElements> </CbsPackageChangeState> </UserData> </Event> I attempted to download the standalone installer from the Microsoft download center but running it produces this: Windows Update Standalone Installer --------------------------- Installer encountered an error: 0x80070003 The system cannot find the path specified. --------------------------- OK Anyone have any ideas?
April 20th, 2012 10:36am

Hi, Please first refer to the following article to troubleshoot it: You receive error 0x80070020 when you use the Windows Update Web site or the Microsoft Update Web site to install updates http://support.microsoft.com/kb/883825/en-us If the problem continues, please check if there is relevant information in %windir%\WindowsUpdate.log Regards, Bruce
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April 20th, 2012 12:42pm

Already tried the solutions in the article you posted with no luck. The log file you mentioned is here: http://dl.dropbox.com/u/118231/WindowsUpdate.log any advice is appreciated.
April 20th, 2012 4:19pm

Hi, Thanks for your update. I have checked the log. Its still the error code 0x80070020. At this point, I suggest you manually download it and install in clean boot state. http://download.microsoft.com/download/3/6/F/36F53CD3-704B-43F0-9FFC-CBDB50E34234/IE8-Windows6.0-KB2675157-x86.msu If the problem continues, check the %windir%\KB2675157.log. Regards, Bruce
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April 23rd, 2012 2:29am

Hi, Thanks for your update. I have checked the log. Its still the error code 0x80070020. At this point, I suggest you manually download it and install in clean boot state. http://download.microsoft.com/download/3/6/F/36F53CD3-704B-43F0-9FFC-CBDB50E34234/IE8-Windows6.0-KB2675157-x86.msu If the problem continues, check the %windir%\KB2675157.log. Regards, Bruce
April 23rd, 2012 9:23am

I attempted the standalone install in a clean boot state and still received the same error message. The log file you referenced in %windir% doesn't seem to exist.
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April 27th, 2012 10:16am

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