KB2731771 repeatedly fails to install on Windows Server 2008 R2 with error code 8000FFFF
Not finding anything useful on the web to resolve this. Anyone else experiencing this issue? I've run disk cleanup, defragged the drive prior to reattempting the install, tried downloading the standalone installer which will not install either. Any help anyone can offer would be greatly appreciated.
October 29th, 2012 1:09pm

Hi, Please try following How do I reset Windows Update components? http://support.microsoft.com/kb/971058?wa=wsignin1.0 System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 http://support.microsoft.com/kb/947821 How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 If nothing works, last resort would be In-Place Upgrade How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2http://support.microsoft.com/kb/2255099 ThanksRegards, Santosh I do not represent the organisation I work for, all the opinions expressed here are my own. This posting is provided "AS IS" with no warranties or guarantees and confers no rights. Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.
Free Windows Admin Tool Kit Click here and download it now
October 29th, 2012 1:38pm

I've attempted your first 2 suggestions with no luck...here is the section of the windowsupdate log from the server. Hoping you or someone can make a better determination from this as to the root cause of this problem... 2012-10-30 12:45:24:786 960 c34 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates] 2012-10-30 12:45:24:786 960 c34 Agent ********* 2012-10-30 12:45:24:786 960 c34 Agent * Updates to install = 1 2012-10-30 12:45:24:788 960 c34 Agent * Title = Update for Windows Server 2008 R2 x64 Edition (KB2731771) 2012-10-30 12:45:24:788 960 c34 Agent * UpdateId = {345F12B1-A970-4C0E-82E9-19B5192496FD}.103 2012-10-30 12:45:24:788 960 c34 Agent * Bundles 1 updates: 2012-10-30 12:45:24:788 960 c34 Agent * {8E3716F3-FC58-48EF-A28E-40878051E9AD}.101 2012-10-30 12:45:25:050 960 c34 Agent WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point 2012-10-30 12:45:25:052 960 ab8 AU Getting featured update notifications. fIncludeDismissed = true 2012-10-30 12:45:25:094 960 ab8 AU No featured updates available. 2012-10-30 12:45:25:094 960 c34 Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e 2012-10-30 12:45:25:095 960 c34 Handler Attempting to create remote handler process as SOTB\Administrator in session 1 2012-10-30 12:45:25:117 960 c34 DnldMgr WARNING: Preparing update for install, updateId = {8E3716F3-FC58-48EF-A28E-40878051E9AD}.101 (using payload from revision 201). 2012-10-30 12:45:25:126 3540 ae8 Misc =========== Logging initialized (build: 7.5.7601.17514, tz: -0400) =========== 2012-10-30 12:45:25:126 3540 ae8 Misc = Process: C:\Windows\system32\wuauclt.exe 2012-10-30 12:45:25:126 3540 ae8 Misc = Module: C:\Windows\system32\wuaueng.dll 2012-10-30 12:45:25:126 3540 ae8 Handler ::::::::::::: 2012-10-30 12:45:25:126 3540 ae8 Handler :: START :: Handler: CBS Install 2012-10-30 12:45:25:126 3540 ae8 Handler ::::::::: 2012-10-30 12:45:25:129 3540 ae8 Handler Starting install of CBS update 8E3716F3-FC58-48EF-A28E-40878051E9AD 2012-10-30 12:45:25:326 3540 ae8 Handler CBS package identity: Package_for_KB2731771~31bf3856ad364e35~amd64~~6.1.1.1 2012-10-30 12:45:25:327 3540 ae8 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\fec590b79f7e4b6bc8e733a7462c61a0\windows6.1-kb2731771-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\fec590b79f7e4b6bc8e733a7462c61a0\inst 2012-10-30 12:45:25:892 960 648 Report REPORT EVENT: {8EEF48FF-BB61-470E-86DD-FBC7D242AE6D} 2012-10-30 12:45:24:163-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Tuesday, October 30, 2012 at 12:45 PM: - Update for Windows Server 2008 R2 x64 Edition (KB2731771) 2012-10-30 12:45:25:892 960 648 Report REPORT EVENT: {BAB680A9-2C25-47FF-9E0F-99EE8BDBDF0D} 2012-10-30 12:45:24:222-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Tuesday, October 30, 2012 at 12:55 PM: - Update for Windows Server 2008 R2 x64 Edition (KB2731771) 2012-10-30 12:45:25:892 960 648 Report CWERReporter finishing event handling. (00000000) 2012-10-30 12:46:08:793 3540 c84 Handler FATAL: CBS called Error with 0x8000ffff, 2012-10-30 12:46:13:811 3540 ae8 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8000ffff 2012-10-30 12:46:13:811 960 68c AU >>## RESUMED ## AU: Installing update [UpdateId = {345F12B1-A970-4C0E-82E9-19B5192496FD}] 2012-10-30 12:46:13:811 960 68c AU # WARNING: Install failed, error = 0x8000FFFF / 0x8000FFFF 2012-10-30 12:46:13:884 3540 ae8 Handler ::::::::: 2012-10-30 12:46:13:884 3540 ae8 Handler :: END :: Handler: CBS Install Thanks again!
October 30th, 2012 12:55pm

Please try following and see if it makes any difference Run below mentioned command from elevated cmd ( Run as Administrator ) ICACLS %windir%\SoftwareDistribution\Download /grant "NETWORK SERVICE:(OI)(CI)(F)" "Users:(OI)(CI)(IO)(GR,GE)" Reboot the server and then try installing the update. ThanksRegards, Santosh I do not represent the organisation I work for, all the opinions expressed here are my own. This posting is provided "AS IS" with no warranties or guarantees and confers no rights. Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.
Free Windows Admin Tool Kit Click here and download it now
October 30th, 2012 2:47pm

Gave that a try as well with no luck...odd that it's just this one update giving this problem. Here is the most recent output from the windowsupdate log... 2012-10-30 15:49:43:304 972 118 AU # Initiating manual install 2012-10-30 15:49:43:304 972 118 AU # Approved updates = 1 2012-10-30 15:49:43:305 972 118 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {CEF5F82A-2132-439E-B97A-185E92A148F6}] 2012-10-30 15:49:43:305 972 96c Agent ************* 2012-10-30 15:49:43:305 972 96c Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates] 2012-10-30 15:49:43:305 972 96c Agent ********* 2012-10-30 15:49:43:305 972 96c Agent * Updates to install = 1 2012-10-30 15:49:43:308 972 96c Agent * Title = Update for Windows Server 2008 R2 x64 Edition (KB2731771) 2012-10-30 15:49:43:308 972 96c Agent * UpdateId = {345F12B1-A970-4C0E-82E9-19B5192496FD}.104 2012-10-30 15:49:43:308 972 96c Agent * Bundles 1 updates: 2012-10-30 15:49:43:308 972 96c Agent * {8E3716F3-FC58-48EF-A28E-40878051E9AD}.201 2012-10-30 15:49:43:548 972 96c Agent WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point 2012-10-30 15:49:43:548 972 96c Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e 2012-10-30 15:49:43:550 972 96c Handler Attempting to create remote handler process as SOTB\Administrator in session 1 2012-10-30 15:49:43:574 972 96c DnldMgr Preparing update for install, updateId = {8E3716F3-FC58-48EF-A28E-40878051E9AD}.201. 2012-10-30 15:49:43:579 3688 f2c Misc =========== Logging initialized (build: 7.5.7601.17514, tz: -0400) =========== 2012-10-30 15:49:43:579 3688 f2c Misc = Process: C:\Windows\system32\wuauclt.exe 2012-10-30 15:49:43:579 3688 f2c Misc = Module: C:\Windows\system32\wuaueng.dll 2012-10-30 15:49:43:579 3688 f2c Handler ::::::::::::: 2012-10-30 15:49:43:579 3688 f2c Handler :: START :: Handler: CBS Install 2012-10-30 15:49:43:579 3688 f2c Handler ::::::::: 2012-10-30 15:49:43:581 3688 f2c Handler Starting install of CBS update 8E3716F3-FC58-48EF-A28E-40878051E9AD 2012-10-30 15:49:43:725 3688 f2c Handler CBS package identity: Package_for_KB2731771~31bf3856ad364e35~amd64~~6.1.1.1 2012-10-30 15:49:43:725 3688 f2c Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\fec590b79f7e4b6bc8e733a7462c61a0\windows6.1-kb2731771-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\fec590b79f7e4b6bc8e733a7462c61a0\inst 2012-10-30 15:49:43:731 972 118 AU Getting featured update notifications. fIncludeDismissed = true 2012-10-30 15:49:43:731 972 118 AU No featured updates available. 2012-10-30 15:50:13:489 3688 d54 Handler FATAL: CBS called Error with 0x8000ffff, 2012-10-30 15:50:16:371 972 e2c AU >>## RESUMED ## AU: Installing update [UpdateId = {345F12B1-A970-4C0E-82E9-19B5192496FD}] 2012-10-30 15:50:16:371 972 e2c AU # WARNING: Install failed, error = 0x8000FFFF / 0x8000FFFF 2012-10-30 15:50:16:371 3688 f2c Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8000ffff 2012-10-30 15:50:16:424 3688 f2c Handler ::::::::: 2012-10-30 15:50:16:425 3688 f2c Handler :: END :: Handler: CBS Install 2012-10-30 15:50:16:425 3688 f2c Handler ::::::::::::: 2012-10-30 15:50:16:534 972 96c Agent ********* 2012-10-30 15:50:16:534 972 96c Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates] 2012-10-30 15:50:16:534 972 96c Agent ************* 2012-10-30 15:50:16:535 972 e2c AU Install call completed. 2012-10-30 15:50:16:535 972 e2c AU # WARNING: Install call completed, reboot required = No, error = 0x00000000 2012-10-30 15:50:16:535 972 e2c AU ######### 2012-10-30 15:50:16:535 972 e2c AU ## END ## AU: Installing updates [CallId = {CEF5F82A-2132-439E-B97A-185E92A148F6}] 2012-10-30 15:50:16:535 972 e2c AU ############# 2012-10-30 15:50:16:535 972 e2c AU Install complete for all calls, reboot NOT needed 2012-10-30 15:50:16:535 972 e2c AU Setting AU scheduled install time to 2012-11-04 07:00:00 2012-10-30 15:50:16:536 972 e2c AU Successfully wrote event for AU health state:0 2012-10-30 15:50:16:538 972 d30 AU Getting featured update notifications. fIncludeDismissed = true 2012-10-30 15:50:16:538 972 d30 AU No featured updates available. 2012-10-30 15:50:17:332 972 d30 AU Triggering Offline detection (non-interactive) non-default 2012-10-30 15:50:18:846 972 d30 AU Triggering Offline detection (non-interactive) 2012-10-30 15:50:18:846 972 d30 AU Currently showing Progress UX client - so not launching any other client 2012-10-30 15:50:18:847 972 d30 AU Successfully wrote event for AU health state:0 Thanks again for your help with this.
October 30th, 2012 4:03pm

Some more suggestions... Option 1: Make sure the server time is in sync with the domain controller. run following command to sync time with the DC. w32tm /config /manualpeerlist:DC_HostName.DomainName.com /syncfromflags:manual /reliable:yes /update DC_HostName.DomainName.com - replace it with FQDN of your domain controller hostname. E.g. If your DC hostname is DC01 and Domain name is abc.com then command would look like below w32tm /config /manualpeerlist:DC01.abc.com /syncfromflags:manual /reliable:yes /update Option 2: Make sure Windows Firewall and UAC is turned off on the server. Add following URLs in IE trusted sites explicitly and then try updating... http://download.windowsupdate.com https://*.windowsupdate.microsoft.com http://*.windowsupdate.microsoft.com http://*.update.microsoft.com http://*.download.windowsupdate.com http://update.microsoft.com http://*.windowsupdate.com http://download.microsoft.com http://windowsupdate.microsoft.com http://ntservicepack.microsoft.com http://wustat.windows.com https://*.update.microsoft.com https://update.microsoft.com Option 3: Copy the text from below in a text file and save that file as fix.bat. Run fix.bat from elevated cmd (Run as Admin). Once batch is executed, try executing standalone update exe. batch file credit goes to: Naman R sc config wuauserv start= auto sc config bits start= auto sc config DcomLaunch start= auto net stop wuauserv net start wuauserv net stop bits net start bits net start DcomLaunch Option 4: Configure below settings in IE and then try updating Last Option (already suggested in my previous reply): How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2 http://support.microsoft.com/kb/2255099 Good luck ! ThanksRegards, Santosh I do not represent the organisation I work for, all the opinions expressed here are my own. This posting is provided "AS IS" with no warranties or guarantees and confers no rights. Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.
Free Windows Admin Tool Kit Click here and download it now
November 1st, 2012 12:14am

Some more suggestions... Option 1: Make sure the server time is in sync with the domain controller. run following command to sync time with the DC. w32tm /config /manualpeerlist:DC_HostName.DomainName.com /syncfromflags:manual /reliable:yes /update DC_HostName.DomainName.com - replace it with FQDN of your domain controller hostname. E.g. If your DC hostname is DC01 and Domain name is abc.com then command would look like below w32tm /config /manualpeerlist:DC01.abc.com /syncfromflags:manual /reliable:yes /update Option 2: Make sure Windows Firewall and UAC is turned off on the server. Add following URLs in IE trusted sites explicitly and then try updating... http://download.windowsupdate.com https://*.windowsupdate.microsoft.com http://*.windowsupdate.microsoft.com http://*.update.microsoft.com http://*.download.windowsupdate.com http://update.microsoft.com http://*.windowsupdate.com http://download.microsoft.com http://windowsupdate.microsoft.com http://ntservicepack.microsoft.com http://wustat.windows.com https://*.update.microsoft.com https://update.microsoft.com Option 3: Copy the text from below in a text file and save that file as fix.bat. Run fix.bat from elevated cmd (Run as Admin). Once batch is executed, try executing standalone update exe. batch file credit goes to: Naman R sc config wuauserv start= auto sc config bits start= auto sc config DcomLaunch start= auto net stop wuauserv net start wuauserv net stop bits net start bits net start DcomLaunch Option 4: Configure below settings in IE and then try updating Last Option (already suggested in my previous reply): How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2 http://support.microsoft.com/kb/2255099 Good luck ! ThanksRegards, Santosh I do not represent the organisation I work for, all the opinions expressed here are my own. This posting is provided "AS IS" with no warranties or guarantees and confers no rights. Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.
November 1st, 2012 12:25am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics