Sir,

We are IT Support Team in our Institute. We have more than 2500 clients in our Network. We are facing different types of problems day by day. For Example: Virus Problem, OS Problem, Software related Problem, Network Connectivity Related Problem, Hardware Problems etc,.

As of Now We have one Web Portal contains some drop down menu lists related to Nature of Complaints, Name of the Service Request Person, Location of the Service Request, etc,. Also, Our Web Portal which is connected to MS Access Database to Store these information's.

We have asked our clients to register their complaints in the Web Portal. Those who have complaints related to Network Problem, We  have asked them Register a complaint over Phone. Based on this call, We will register a complaint for them.

Our Service Engineer having Login accounts for this Web Portal and they logged in to the Portal and check what are the complaints are there? and they will attend the complaints.

This is our Scenario...

But, We are facing some difficulty which we are facing in our existing Web Portal. There is no choice to assign a call to a Service Engineer. There is no call escalation Mechanism. etc,.

So, We have planned to Migrate to some other applications. Now, my question is Microsoft Dynamics CRM will work for our
Scenario?

If it will work means, What are the things I have to do to setup Microsoft Dynamics CRM as a Complaints Management Portal?

T

Hi,

Thanks for your post.

Microsoft Dynamics CRM requires several software applications and components that work together to create an effective system.

Here is the article about Building Government Business Applications with Microsoft Dynamics CRM, you may have a reference.

https://msdn.microsoft.com/en-us/magazine/Dn520254.aspx

Please  verify that system requirements are met and the necessary software components are available.

https://msdn.microsoft.com/en-us/library/dd979161%28v=crm.6%29.aspx?f=255&MSPPError=-2147217396

Since it is more related to the CRM deplyment, I suggest you could post in Our CRM forum for more professional support.

https://social.microsoft.com/Forums/en-US/home?forum=crmdevelopment

Best Regards,

Mary Dong