Hi Geig,
Office Communicator / Lync is the most effective IM client I have implimented so far on a system. That being said you do need to ensure your exchange users are licensed for it to work. I would suggest speaking with your local microsoft licensing rep for
information on licensing as there are several licensing options available such as upgrade advantage or perpetual, depending on your needs, there might be a cheaper route.
In relation to your question on freeware alternatives, I have installed such a setup for a school in the past who were extremely low budget, although not as good as Office Communicator/Lync, it is simplistic. The server software is called OpenFire (
http://www.igniterealtime.org/projects/openfire/)
and the computer IM clients is called Spark (
http://www.igniterealtime.org/downloads/index.jsp). Both Server and Client will install on Windows systems and I think OpenFire server will connect via Active Directory meaning you can make use of the users in AD
and also LDAP.
There is some good documentation on that site of how to install/impliment/and maintain it. It is simple enough to install.
Just some value added advice, If you intend to use openfire, ensure that instead of using the server IP for the server address on the client, instead create a dns entry on your company DNS server (e.g. messenger.mycompany.com) that way it allows you to fail
across servers without having to go change IP addresses on all clients. Also you can add the relevant porting to your firewall and DNS to allow the messenger be accessed externally if desired, hence meaning (messenger.mycompany.com) will be accessible both
internally via 10.0.0.220:port and externally via x.x.x.x:port where x.x.x.x is the static IP.
Best of luck with it.
Martin
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