I have just requested hotfix: KB Article Number(s): 2265716 Language: All (Global) Platform: x64 Location: (http://hotfixv4.microsoft.com/Windows%207/WindowsServer%202008%20R2/sp1/Fix32 2397/7600/free/417038_intl_x64_zip.exe) which apparently may help to stop Windows freezing up all the time. However - the password sent in the e-mail just doesn't work (I have made 2 separate requests, and am 'cut-and-pasting' the pw from mail into the dialog box) - the entry field just clears when you press 'ok' or hit return. I have installed hotfixes before with no problem - what can be done ? Andrew Andrew G

Hi, I have downloaded, decrypted and uploaded the hotfix to Windows Live SkyDrive, you may download and install it from the following link: http://cid-49401e22fd9c1bd2.office.live.com/self.aspx/.Public/Windows6.1-KB2265716-x64.zip If the issue persists after installing the hotfix, please describe the issue in detail so that we can provide you the troubleshooting suggestions. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks, I have downloaded and installed it now. I will post here again if the problems persist. Regards, Andrew Andrew G

I am trying to get a fix for Hit fix 976038. The password provided will not work on the zip. http://hotfixv4.microsoft.com/Windows%207/WindowsServer%202008%20R2/sp1/Fix299104/7600/free/399369_intl_x64_zip.exe The Microsoft support site has an alert that says there is a problem with hotfix passwords that is fixed and to get it again. So, I did that and it gave me the same file name and password that still does not work.

you might need to contact Microsoft and have them provide you with the hotfix directly.

How do you contact Microsoft without paying big bucks? Every avenue I have tried to contact them resulted in payment requests. They seem to know there is something wrong with Hot fix zip passwords considering the alert on the way to Microsoft support. Windows 7 Alert Before you proceed with this support request, please be aware of the following information about these products. Alert – Known Issue with Unzipping Hotfix Downloads If you recently downloaded a hotfix from Microsoft and the password didn't work for you, our apologies for any inconvenience this may have caused you. We have resolved the problem with our systems and request you download the hotfix again and unzip it with the new password provided to you. If you require further assistance, please contact us by calling: ITPro 800-936-4900 Consumer 800-936-5700 Or visit http://support.microsoft.com Again, our sincere apologies. I am on Windows 7, every request I have made has the same password. Following the link ends up with a money request and phoning puts you in an endless phone system where I doubt there are actually people.

I just noticed that there is a service pack coming for Windows 7 that will be generally available on February 22. Can I assume the the problem "http://support.microsoft.com/kb/976038/en-us - Exceptions that are thrown from an application that runs in a 64-bit version of Windows are ignored" will be included in the service pack? Is there a way for me to find out? Seems stupid that it wouldn't be. If I know it will be in the service pack I can just wait. I have already worked for several months having to restart my development application Unity every time there is runtime error, another couple weeks is not big deal.

Hi, The hotfix servers are having issues right now. Microsoft is aware of this issue and will fix it as soon as possible. You may wait for a while and then try to download hotfix again. If it is urgent, please call 1-800-Microsoft (or your local MS office) and ask for the free hotfix. We apologize for any inconvenience this may have caused you. ITPro 800-936-4900 Consumer 800-936-5700 Or visit http://support.microsoft.com In addition, the hotfix request is free. Regards, Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, According to the Hotfix server maintenance engineers, the root cause of this issue has been fixed and the affected hotfixes have been repackaged now. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Apparently it's not completely fixed... the password I was sent for http://hotfixv4.microsoft.com/Windows%20XP/sp4/Fix269782/2600/free/389164_ENU_i386_zip.exe appears to be wrong also. I've done some due diligence, downloading via the public internet to confirm the file wasn't cached on the servers at work, getting other people to attempt to download/unzip, manually typing the password, copying the password. I currently have several users affected by a printing issue which apparently needs this HotFix to rectify. Does anyone know how I can go about getting this HotFix? Brendan