Hi,

The Priority level is determined by the Impact and the Urgency, but for a new server that we created in a new Management Group, our Priority level is stuck at 9 for Incidents, regardless of what we set the Impact and Urgency to.  Did we forget to set something in the configuration ?

Thanks

The priority matrix needs to be setup inside Administration - Incident Settings.

If that is already set up properly, then it could be due to some cache error of the Incident form. Have you tried restarting the console and perhaps clearing the cache? ("C:\Program Files\Microsoft System Center 2012\Service Manager\Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe" /Clearcache)

• Marked as answer by APang.F1 10 hours 48 minutes ago

Yes, that's it, Thanks