One of our customer is not happy with the availability reports. He has a formula to calculate SLA for server availability. There are 4000 agent and would like to see a dashboard report resulting from his SLA formula. How can I design a distributed application or SLA Dashboard to achieve this.

The formula is

For Example:

We have 31 days of the month So Total Hours : 24 X 31 = 744 hrs. Actual Unplanned Downtime (Outage) : 1 Hour. Planned Downtime : 10 hrs per week = 10 X 4 (weeks) = 40 hours

<v:shapetype coordsize="21600,21600" filled="f" id="_x0000_t75" o:preferrelative="t" o:spt="75" path="m@4@5l@4@11@9@11@9@5xe" stroked="f">
 <v:stroke joinstyle="miter">
<v:formulas>  <v:f eqn="if lineDrawn pixelLineWidth 0">
  <v:f eqn="sum @0 1 0">
  <v:f eqn="sum 0 0 @1">
  <v:f eqn="prod @2 1 2">
  <v:f eqn="prod @3 21600 pixelWidth">
  <v:f eqn="prod @3 21600 pixelHeight">
  <v:f eqn="sum @0 0 1">
  <v:f eqn="prod @6 1 2">
  <v:f eqn="prod @7 21600 pixelWidth">
  <v:f eqn="sum @8 21600 0">
  <v:f eqn="prod @7 21600 pixelHeight">
  <v:f eqn="sum @10 21600 0">
 </v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:formulas>
 <v:path gradientshapeok="t" o:connecttype="rect" o:extrusionok="f">
 <o:lock aspectratio="t" v:ext="edit">
</o:lock></v:path></v:stroke></v:shapetype><v:shape alt="" id="Picture_x0020_2" o:spid="_x0000_i1025" style="width:407.25pt;height:203.25pt;" type="#_x0000_t75">
<v:imagedata o:href="cid:image003.png@01D054F6.B693C550" src="file:///C:\Users\AMANPR~1.HCL\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png">
</v:imagedata></v:shape>

Hi,

We may create a SLO for computer avaliability, and then create a Service level dashboard with the SLO added:

You may check the link below:

http://kevingreeneitblog.blogspot.com/2012/04/scom-2012-service-level-dashboards.html

Regards,