None of our Agents that were previously communicating with the Gateway server that were listed under "agents managed" under the primary management server are showing. The events that caused this:
1. Gateway server was deleted under "Agent Managed" and removed from the Management Server in error
2. Gateway server was re-added via running the gateway approval tool, now shows as management server and is green/monitored under Management Servers
3. Agents that were on the Gateway servers domain are now no longer communicating with the Gateway, although the Gateway is communicating with the Primary Management server fine (seeing information events 21026/21024 updating configuration information). All certificates remain the same.
Agent Error messages attempting to connect to Gateway:
The OpsMgr Connector connected to gatewayserver.domain.local, but the connection was closed immediately after authentication occurred. The most likely cause of this error is that the agent is not authorized to communicate with the server, or the server has not received configuration. Check the event log on the server for the presence of 20000 events, indicating that agents which are not approved are attempting to connect.
Gateway Error messages related to agents attempting to connect:
A device which is not part of this management group has attempted to access this Health Service.Requesting Device Name : agent-server.domain.LOCAL
What was attempted:
1. Reinstall Agent manually / remove agent health state folder, still rejects (the management group is correct)
2. Ensure manual approval of new gateway agents was selected on primary management server, none being shown
3. Reinstall Gateway software on gateway PC, re-run momcertimport and check connectivity, agents still not connecting
4. Clear agent's health state cache from primary management server via monitoring -> ops mgr -> agent health state
Under 'Agents Managed' none of the old agents are showing up, but the Gateway server is. I can see the old agents under monitoring -> ops mgr -> agent health state and they're green. I cannot see the old agents on the administration tab. I'm not sure what to try next, any assistance would be greatly appreciated.
Thanks,