Hi everybody

I've got the problem, that all form templates are greyed out in the user role preferences.

How can I select these template forms?

Attached you can find a screenshot of the preferences of my Administrator user role.

Thank you very much in advance!

Hi there,

are you trying to edit a built-in role? Because if this is the case you won't be able. They are predefined so to say.
Instead you can create your own role, based on an existing one and configure it accordingly.

Here is an overview of all the roles:

Appendix A - List of User Role Profiles in System Center 2012 - Service Manager
https://technet.microsoft.com/en-us/library/hh495625.aspx

Please take a look at this also:

Managing User Roles in System Center 2012 - Service Manager
https://technet.microsoft.com/en-us/library/hh524267.aspx

Regards

Hi Stoyan

Many thanks for your fast reply!

Yes, this was one of my faults, I've tried to select a template on a built in role.

So I created a new role where I was able to select the specific form I wanted, great!

My further question:

I would like to offer a service offering the every domain user.

If I give permission to the user "Domain User", the service offering is not being shown.

But if I give permissions to one specific user (in this case the user 'beamer') in that user role, the Service offering is being shown correctly:

I don't want to give single permissions to almost 1000 users.

How can I allow every Domain User to see the Service offering?

Many thanks!

Hi,

you should work with catalog groups in this case, that is how you control the visibility of the service offerings.

"Catalog item groups in System Center 2012 Service Manager are lists of catalog items that are used to secure the service catalog and provide access to users, based on membership in a corresponding Service Manager user role. In the following procedure, you create a simple catalog item group. After you create the group, use an existing user role, or create a new user role, to provide access to catalog items that have been associated with the group."

You need to create a catalog group. Here are more details for you, the process of configuring the visibility for the request offerings is pretty simple:

End User Visibility to Service Manager Offerings
http://windowsitpro.com/service-manager/end-user-visibility-service-manager-offerings

How to Create a Catalog Item Group
https://technet.microsoft.com/en-us/library/hh519595.aspx?f=255&MSPPError=-2147217396

How to Specify a User Role for Catalog Items
https://technet.microsoft.com/en-us/library/hh519644.aspx

Hope this helps. :)

Regards