Hi,

 I am working on fast ESP 5.3 , when I try to browse ESP Admin GUI it is not loading and keeps on processing, but my search is working fine and also I have checked all processes status  using nctrl status command it is working fine and shows  all processes running. Please suggest.

Regards

De

Devender,
Have you checked adminserver logs if there are any are warnings/errors?
A few things you can as well try:
-try browsing (<a href="http://:16089/fasthome)">http://<servername>:16089/fasthome) using a different browser.
-Stop and then restart adminserver via nctrl.

HI Patrick,

 I have checked adminserver logs(adminserver.log) and they are not showing any errors or warning as such.

As suggested by you http://<servername>:16089/fasthome url is opening but when I click on  ESP Admin GUI link under System Operation the page keeps on processing and doesn't load up.

I noticed that there is lot of load on filetraverser process which is set through cronjob and this might be the cause of ESP Admin GUI  not loading, I have stopped cronjob  temporarily and observing to see if load is reduced.

In the meanwhile could you please suggest what other things I can try regarding it.

Regards

Devender

Devender,
Yes it would be nice to just try to browse using the OOB status/setting.
The only other thing I can think of is to check/monitor  the system resources utilization  (RAM/CPU) usage when you experience the problem.

Hi Patrick,

 As file traverser process was overloaded so I have to sequentially restart the fast servers, now ESP admin GUI  and search is working fine. Though I have noticed that there is a warning "got unknown exception when binding to esp/admin/resourceservice/0 ". Could you please suggest what can be the reason for it and should I restart resourceservice process.

Regards

Devender

Hi Devender,

What service pack do you have installed on ESP 5.3?  If you are seeing unknown exception warnings, I have a couple of recommendations:

1) The unknown exception warnings can occur if there is a hung or lingering process.  Are you performing a simple shutdown or a sequential shutdown when you stop and start your Fast environment?  (reference here: http://support.microsoft.com/kb/2529030/en-us.)  When you said that you had to sequentially restart the fast servers, maybe you did perform a component-based  orderly sequential shutdown, but I wanted to confirm.

2) I recommend being at SP5 for ESP 5.3, but if you are still at ESP 5.3 SP4, then I would advise patching the adminserver component with patch10 (for Windows platforms: https://connect.microsoft.com/fastsearch/Downloads/DownloadDetails.aspx?DownloadID=46114).  If you are still seeing these unknown exceptions, then I would recommend opening a new case with our Technical Support team. 

Let us know if you have any questions.

Thanks!

Rob Vazzana | Sr Support Escalation Engineer | US Customer Service & Support

Customer Service   & Support                            Microsoft| Services

• Proposed as answer by Rob Va - MSFTMicrosoft employee, Moderator Tuesday, December 31, 2013 5:16 PM