Hello,

We are having trouble getting users to change their passwords.

The access to portal works good, the user received the email with the security code, but we the user tries to complete the password reset the following error appears:

An error has occurred.  Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)

We already review IIS Authentication Settings and the configuration is as shows the image

We followed the instruccions about Troubleshooting on this issue described on this website

https://jorgequestforknowledge.wordpress.com/2015/03/08/resolving-the-pwunrecoverableerror-error-with-fim-self-service-password-reset-sspr/

We fixed some configurations, but the issue persists.

Some aditional events we have on Event Viewer are described below:

Event ID 5605

Log Name:      Application

Source:        Microsoft-Windows-WMI

Date:          21-Aug-15 4:12:23 PM

Event ID:      5605

Task Category: None

Level:         Warning

Keywords:      Classic

User:          N/A

Description:

The root\WebAdministration namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level. Change the authentication level to Pkt_Privacy and run the script or application again.

Event ID 3

Log Name:      Forefront Identity Manager

Source:        Microsoft.CredentialManagement.ResetPortal

Date:          21-Aug-15 2:53:04 PM

Event ID:      3

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The error page was displayed to the user.

Details:

Title: Error

Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)

Source:

Attributes:

Details: System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError

   at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword()

   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)

   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)

   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)

   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

CorrelationId:

RequestId:

ErrorCode: 3000

CaughtTime: 08/21/2015 14:53:04

Web Portal: FIM Password Reset Portal

Session Id: 5olobg55mqnzz5q3v2bzzxrp

IP Address: xx.xx.xx.xx

Event ID 2

Log Name:      Forefront Identity Manager Management Agent

Source:        ForefrontIdentityManager.ManagementAgent

Date:          21-Aug-15 3:28:15 PM

Event ID:      2

Task Category: None

Level:         Warning

Keywords:      Classic

User:          N/A

Description:

The Synchronization State Machine is now in this state: StoppingState.stopping  Thread #2

We will appreciate any advice about this issue.

Best regards,

As users are entering portal, IIS settings are OK.

But please check the following resources:

Troubleshooting FIMs Error 3000

Have you checked WMI / DCOM permissions for FIMService account?

Is the FIMService member of FIMSyncBrowse and FIMSyncPasswordSet groups?

Are you using domain or local groups?