Explorer.exe crashes every time I login into W2K3 R2 standard x64 server using Remote Desktop connection
Every time I login using Remote Desktop, explorer crashes and the following event is generated within Application log. Reporting queued error: faulting application explorer.exe, version 6.0.3790.3959, faulting module kernel32.dll, version 5.2.3790.4480, fault address 0x0000000000027ded. I have Exchange 2007 with SP2 running on it.
December 15th, 2009 12:17am

Hi Hnsk_hotmail.comThank you for posting in windows server forum, can you please let us know what is the client OS from which you are trying to perform RDP?Where does the explorer crash ?, is it on local client or on the remote server ?Can you check if this behavior occurs from different client performing RDP onto the w2k3 R2 64 bit server ?
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December 15th, 2009 6:36am

SAICleints are Vista and XP, server side crashes and screen keeps flashing. The only thing you can do to bring it back to normal is keep clicking on "Don't Send" tab on the pop up window that says "Report to Microsoft about this problem".
December 17th, 2009 10:38pm

Only this particular server we are having problem with.
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December 17th, 2009 10:39pm

Hi Hnsk_hotmail.com,Thanks for the update.When you launch the RDP , a terminal session gets initialized and the first user mode component which gets notified about the session is the SMSS followed by winlogon --> GINA -->which launches the explorer.exe / shell .So i am interested to know if there are any events getting logged at the server end ( you can view it using eventvwr) and post the relevant event.Also please make sure a) have a complete scan for virus b) perform windows updates
December 18th, 2009 5:18am

Following events gets logged when I initiate RDP sessions. Under Application:1.Event ID 1004Type InformationSource Application ErrorDescription:Reporting queued error: faulting application explorer.exe, version 6.0.3790.3959, faulting module kernel32.dll, version 5.2.3790.4480, fault address 0x0000000000027ded.2.Event ID 1001Type ErrorSource Application ErrorDescription:Fault bucket 05085371.This server is duly patched.
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January 4th, 2010 9:17pm

After certain number of RDP sessions, it will reach to a point where we start getting following events. During this RDP session the screen will keep flashing (all icons and task bar will vanish and will reapprear).1.Event ID 1000Type ErrorSource Application ErrorDescription:Faulting application explorer.exe, version 6.0.3790.3959, faulting module kernel32.dll, version 5.2.3790.4480, fault address 0x0000000000027ded.2.Event ID 1002Type InformationSource WinlogonDescription:The shell stopped unexpectedly and Explorer was restarted.
January 4th, 2010 9:38pm

Are you using BGINFO from sysinternals? I had the same problem, and think it is related.
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March 5th, 2010 6:24pm

No I am not using BGINFO. Right now I am just dealing with it. Keep trying RDP session until you get a stable RDP session.
March 8th, 2010 6:47pm

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