Hi,

I have installed SCSM 2012 R2 and set up exchange connector 3.0, however incoming mail in the mbx of the workflow account is not parsed. I can see sometimes the connector will delete mail from the inbox, but it is not creating an incident in SCSM.

• Edited by i686 Thursday, February 06, 2014 1:49 PM

You can find the problem by searching through the log.  The connector errors are logged in the Operations Manager Log.

Also, do you have the templates set up for new items and updates? 

Hi,

No errors in the log. Mail is being deleted in the WF account inbox, but no incidents are being created. Exchange connector is set up to use an existing custom incident template.

Hi,

Activated verbose logging and still no errors, but an interesting message:

Exchange Connector: gaar@test.lan is not recognized as an email address of a known user in CMDB and will not be scanned by Exchange Connector

Only thing is that this IS a known user that shows up in the CMDB with correct username and email...

Hi,

Fixed it just by patching up the server. Go figure...

• Marked as answer by i686 Monday, February 17, 2014 1:34 PM