Hi all,

I'm currently implementing the Exchange connector.

I've got a mailbox setup, called ServiceDesk.
I want to create and tickets whenever a user sends a mail to this address.

At setup time, I however set another account as my workflow account.

Now when a user sends a mail to the servicedesk mailbox, then he gets a confirmation notification from my workflow account.

If he replies to this confirmation mail, then his ticket will not be updated.

Should I update my workflow account to the Servicedesk mailbox account ?

How are these both email enabled account generally managed in your environments?

Thanks!

Filip

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee 13 hours 43 minutes ago

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee Friday, July 17, 2015 5:32 PM

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee Friday, July 17, 2015 5:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator 4 hours 32 minutes ago

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee Friday, July 17, 2015 5:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Thursday, July 30, 2015 2:45 AM

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee Friday, July 17, 2015 5:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Thursday, July 30, 2015 2:45 AM

Your configuration is correct, it is recommended to use two differnt email ids for exchange connector and notification channel. Only to ensure that you get your ServiceDesk email id added in mail sent through notification channel. 

For more details you can check for workflow mentioned in exchange connector 3.1 guide - https://www.microsoft.com/en-us/download/details.aspx?id=45291

• Proposed as answer by Abhishek Verma [MSFT]Microsoft employee Friday, July 17, 2015 5:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Thursday, July 30, 2015 2:45 AM

Hi Abhishek,

where exactly in the documentation is it explained on how to add the Service Desk Email ID in mails sent through the notification channel?

Thanks!

filip

It's described in the following Technet Library article: How to Configure Notification Channels

" 9. In the Return e-mail address box, type the email address of the service account that is used during setup. For example, type smadmin@woodgrove.com."

Hope this