Hi all; When updating my Windows Server 2008, the 8007371c error message appears and so the updating process interrupted. P.S. The machine does not have any security products and applications. Any ideas?

Have a look to this link: http://social.answers.microsoft.com/Forums/en-US/vistainstall/thread/ed275467-5580-41dc-9ccc-3c1e22c6fd28 It is about possible resolutions for the error 8007371c. Best regards.

Hi, Is there anything informative in %systemroot%\windowsupdate.log (usually c:\Windows\windowsupdate.log). Also, do you get any errors in %systemroot%\Logs\CBS\CheckSUR.log when you run this tool: http://support.microsoft.com/kb/947821 -- Mike Burr

Thanks for your reply, The procedures mentioned in the link did not resolve my problem...

Have a look to the content of the windowsupdate.log file: it may reveal something. This is an article about how to read the content of the windowsupdate.log file. It will help you to detect problems. http://support.microsoft.com/kb/902093 Best regards.

Try to install the System Update Readiness Tool for Windows Server 2008. Download and run the tool, it will say that it's "installing"...it's actually running the readiness scan at this time so you should let the installation run to completion. The KB article says it will appear to hang at 60% completion and I've observed this as well. Just be patient and let it finish. This is a link to download it: http://support.microsoft.com/kb/947821/en Install it and check if your problem is solved or not. Best regards.

Malek Ahmed (MS Helper), did you miss where I already asked to have the SUR tool ran and the windowsupdate.log file checked? -- Mike Burr

Thanks for your reply; The content of the CheckSUR.log is as follow: ================================= Checking System Update Readiness. Binary Version 6.0.6002.22359 Package Version 8.0 2010-08-20 09:38 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 353 No errors detected (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

The content of the WindowsUpdate.log is in the following link: http://cid-3a822dbb941c4298.photos.live.com/self.aspx/Public/WindowsUpdate.log

I see many errors on the log file. To start, I found an error with the the ID 0X800401fd and we will try to repair it. Running a kind of correction for the registry enties should solve this problem (0x800401fd): http://www.ouvrirfichiers.com/erreurs.php?t202id=316143&t202kw=0x800401FD Try to download this software to correct the wrong registry entries. After correcting the reigtry entries, send to me again the new windowsupdate.log file. Have you installed the System Update Readiness Tool for Windows Server 2008 like I told you? Best regards.

As you know the software is not freeware... Yes, I have run System Update Readiness Tool with the same result. Any ideas? Thanks

Try to download this one, it is mentioned that it is free. It is a software that repair registry entries. Hope that it will be efficient and that it solve your problem. This is a link to download it: http://www.glarysoft.com/products/utilities/registry-repair/ Best regards.

I have already installed CCleaner and scanned the system and it fixed several registry problems. But the update cannot be installed with the same error message. Any ideas? Thanks

What is know is that error is due to some wrong registry entries. The non-free software I gave you is known for solving a such problem. The problem with free cleaners is that sometimes they are not enough efficient. I will search if there another way to proceed to solve it. Backup your server system state and try different cleaners and check if the 0X800401fd error exists in the windowsupdate.log file. Best regards.

I'm not sure if installing third party registry scanners and other utilities to "clean" the system is going to help. # for hex 0x800401fd / decimal -2147220995 : CO_E_OBJNOTCONNECTED winerror.h # Object is not connected to server # 1 matches found for "800401fd" Based on the 0x0000045D error in the CheckSUR.log file, # for hex 0x45d / decimal 1117 : ERROR_IO_DEVICE winerror.h # The request could not be performed because of an I/O device # error. I might be inclined to think that there is a problem with either the disk, filesystem, or storage controller. I would recommend running chkdsk /R from an administrative command prompt and setting up a scan for the next reboot. This will verify the filesystem, but you may need to use vendor supplied diagnostic utilities for the disk and controller. 0x8007371c is likely undocumented with Windows Update, but based on a couple of other posts that I have seen, I would recommend verifying the protected OS files by running sfc /scannow from a command prompt to see if any inconsistencies are repaired. From there, I would then recommend following the troubleshooting steps here, http://social.answers.microsoft.com/Forums/en-US/vistainstall/thread/ed275467-5580-41dc-9ccc-3c1e22c6fd28 After this is all done, please get back with the latest information from the windowsupdate.log file and please re-run the SUR utility, http://support.microsoft.com/kb/947821/en-us -- Mike Burr

Hi imprise, any progress? I don't think that the new proposed links will give positive results because you performed them when I mentioned to you these links and it was with no result. Best regards.

Sorry for my long delay; After I applied the latest SUR utility, the update installed successfully. http://www.microsoft.com/downloads/details.aspx?FamilyID=ba837d17-580f-410c-b6a9-1069d772a835&displaylang=en Thanks