Hello.

I manage a certain Windows Server 2008 R2 Standard server. This server has now the need to become a Remote Desktop server, so I have now installed the roles Remote Desktop Licensing and Remote Desktop Sessions Host.

This server doesn't have a internet connection, so I had to use the "Web Browser" connection method to activate the licensing server. It activated well with the key provided at activate.microsoft.com. I have now attempted to install the purchased licenses using the same method. I generated the licensing key correctly also at activate.microsoft.com using my license details, but when I try to install the licences on the server, it seems to be rejecting the licensing key. I get the error:

"The RD Licensing Manager was not able to install the client license key pack. Ensure that the correct information is entered, and then retry this operation."

What could be wrong? I've followed the steps correctly and the licence won't work. Been searching online but couldn't find any clue. Maybe I inserted some info wrong about my license when I was generating the licencing key? But I doubt it because in this case the site should return an error, correct? But if this is the case, how can I scrap this licencing key and generate a new one? Or can I simply start generating many keys, choosing different options until one of them works?

Other thing is that my licence program is "Enterprise Agreement", but the Install Licenses Wizard only shows "License Pack (Retail Purchase)". Been searching online for this case but all the install licences guidelines say just to click "next" so I'm not sure if there's a problem here. Anyway there is no way to change this licence program type on the RD Licensing Manager.

Please help. Thank you.

Hi,

I recommend you contact the Clearinghouse by telephone and ask them to assist you with installing your RDS CALs.

Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region

https://technet.microsoft.com/en-us/library/cc754874.aspx

When you have the connection method set to Automatic you can change the License program using the Install Licenses wizard.  Since you are using the web browser method I'm not sure if the program matters since you will install the licenses using a 35-digit key regardless.

-TP