Hi,

I have creted User/Analyst email notification.When end user send mail to SCSM it;s creating ticket and send the email notification to the User.But the Email body and Signature mixing and showing in a single paragraph.I need to have same email body which user will send to scsm in the email notification.

Please see the attachment for more details.. 



• Changed type Andreas BaumgartenMVP, Moderator Monday, February 16, 2015 12:11 PM

You can use the <br> HTML tag to "break lines" ... also the <p></p> HTML can be handy to format the text in the email body.

The free EMail Template Tester is very useful to create Email Notification Templates:  SCSM Email Template Tester 

 Hope this helps.

I have given <br> between Category and Description.But Email body and and signature showing in a single paragraph.

I need to have same email body which user will send to scsm in the email notification

Thanks

Krish

Hi,

Take a look at this blogpost:
http://www.scsm.se/?p=542

Regards
//Anders

For fields that have their own formatting, you probably want to wrap them in a <pre> block. i.e.: 

Description: <pre>$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem']/Description$</pre>

Hi Thomas,

I have added description as suggested by you

And the output is as shown below

Please let me know in details

Thanks

Krish

Hi Thomas,

I am able to get the same message body now.But message body not populating imagages which was there in the original mail.

You might look into the usage of the HTML Pre tag, and make sure you're wrapping the correct text. it sounds like your not closing it, so the PRE block is flowing down and affecting other HTML elements. 

you might also consider using the Notification Template Test tool. 

Thanks thomas,

I have changed the template but still Email body not showing images. 

I am not sure if it's possible to embed an image in an email template. I am pretty sure it's not possible to embed an image in the built-in description field anyw