Hi,

When a notification is sent to either the analyst or affected user and it has had any date changes or multiple comments, everything shows in the email, not just the latest. For instance, priority changes, as below:

and the comments when notifying the analyst or user does the same:

I'm using TargetEndDate for the due date and TroubleTicketHas user/analyst comments for the IR/SR comments and updates. The more comments added or date changes that happen just adds to what reads a mainly jibberish. I've been looking for a way to clear the previous input on the mail template but have turned nothing up and html isn't really my bag.

Any pointers would be appreciated.

• Edited by bc211267 1 hour 57 minutes ago