Twitter user @BTSullivan91 is experiencing the following problem: "Hey I need help! Need to update a card to reactivate a subscription! Didn't realize it was trying to bill a cancelled one!"

The customer can't open a billing ticket because the account is disabled. Also can't contact the Azure Sales phone number for assistance with reopening the account.

Thank you,

Ananda Siverts

@AzureSupport

• Edited by Ananda SivertsMicrosoft contingent staff Tuesday, July 21, 2015 4:04 AM

Hi,

Go to https://portal.azure.com Click on Help + Support, Create Support, request type, billing and create. If you're not able to create a support, you may try this number - 91-80-40103000 or contact customer care using the contact list and Global Customer Service phone numbers. The customer care will create a support ticket on your behalf and thereafter your query will be addressed by our engineer from billing dept.

Hope this helps!

Best Regards

Sadiqh Ahmed

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If a post answers your question, please click Mark As Answer on that post and Vote as Helpful.

• Proposed as answer by Sadiqh AhmedMicrosoft contingent staff, Moderator Tuesday, July 21, 2015 7:54 AM
• Marked as answer by Azam Khan - MSFTMicrosoft contingent staff, Moderator 12 hours 36 minutes ago