Hi guys,

We have problem with our Free Trial account which was informed to be a violation of service terms. I go to the support site but the Subscription was disable at step 2 so I have no idea what to do next to get support from Azure. Could you please tell me what I should do now? Many thanks.

Hi,

I would recommend you to create a free support ticket with Azure billing team for assistance on your subscription activation as this needs approval from various higher level teams.

Another option I would say is to get a new subscription with a different credit card information and the  live id. This time please make sure you accept the terms and conditions not violate the companies terms and conditions.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator 21 hours 22 minutes ago

Hi,

I would recommend you to create a free support ticket with Azure billing team for assistance on your subscription activation as this needs approval from various higher level teams.

Another option I would say is to get a new subscription with a different credit card information and the  live id. This time please make sure you accept the terms and conditions not violate the companies terms and conditions.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator Friday, July 24, 2015 9:56 AM

Hi,

I would recommend you to create a free support ticket with Azure billing team for assistance on your subscription activation as this needs approval from various higher level teams.

Another option I would say is to get a new subscription with a different credit card information and the  live id. This time please make sure you accept the terms and conditions not violate the companies terms and conditions.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator Friday, July 24, 2015 9:56 AM
• Marked as answer by Azam Khan - MSFTMicrosoft contingent staff, Moderator 14 hours 27 minutes ago

Hi,

I would recommend you to create a free support ticket with Azure billing team for assistance on your subscription activation as this needs approval from various higher level teams.

Another option I would say is to get a new subscription with a different credit card information and the  live id. This time please make sure you accept the terms and conditions not violate the companies terms and conditions.

Regards,

Shirisha Paderu

• Edited by Shirisha PaderuMicrosoft contingent staff, Moderator Friday, July 24, 2015 9:56 AM
• Marked as answer by Azam Khan - MSFTMicrosoft contingent staff, Moderator Sunday, July 26, 2015 4:51 PM