Hi,

under Configuration Items, what template is used for creating new Builds ?  We want to use the System Center 2012 R2 Service Manager Authoring Tool to modify that template (eg. add a counter field with up/down arrows).

Thanks

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev 16 hours 42 minutes ago

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator 36 minutes ago

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Wednesday, September 09, 2015 6:37 AM

I think you mean form, not template. Templates are blue-prints for objects. Forms are used to display and create or modify objects.

To your question, Build class objects are opened with the generic form, so you can't really customize it.

You can create a brand-new form in the authoring tool for the Build class..however, you're limited in what controls and what customizations you can do. The authoring tool is rather limited when it comes to forms. For instance, you couldn't add up/down arrows.

You can also use Visual Studio to create your own WPF user control. That approach will give you far more control and flexibility at the cost of increased complexity. Here's a sample project to help get you started with the Visual Studio approach if that's the direction you choose. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx

• Proposed as answer by Marat Kuanyshev Thursday, August 27, 2015 2:32 PM
• Marked as answer by Xin GuoMicrosoft contingent staff, Moderator Wednesday, September 09, 2015 6:37 AM

Is it possible to make a copy/duplicate of the Generic Form, and then modify that copy ?  We don't want to lose any existing items on the current Build Form.  Thanks

There's nothing to copy. The Generic Form is just that..generic. All of the controls you see on a Generic form are generated programmatically (at run time) when you open the form.

Your two options are creating a new form with the authoring tool or creating a new form with Visual Studio

• Proposed as answer by Andreas BaumgartenMVP, Moderator 9 hours 18 minutes ago
• Marked as answer by Andreas BaumgartenMVP, Moderator 9 hours 18 minutes ago

Okay, any docs on creating a new form using the Authoring tool and then setting it to be the default Build form ? 

(We don't really need up/down arrows for numbering) 

Thanks

https://technet.microsoft.com/en-us/library/hh524257.aspx

http://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-1-adding-a-new-user-picker-control-to-the-incident-form.aspx

There's nothing to copy. The Generic Form is just that..generic. All of the controls you see on a Generic form are generated programmatically (at run time) when you open the form.

Your two options are creating a new form with the authoring tool or creating a new form with Visual Studio

• Proposed as answer by Andreas BaumgartenMVP, Moderator Wednesday, September 09, 2015 9:53 PM
• Marked as answer by Andreas BaumgartenMVP, Moderator Wednesday, September 09, 2015 9:54 PM

There's nothing to copy. The Generic Form is just that..generic. All of the controls you see on a Generic form are generated programmatically (at run time) when you open the form.

Your two options are creating a new form with the authoring tool or creating a new form with Visual Studio

• Proposed as answer by Andreas BaumgartenMVP, Moderator Wednesday, September 09, 2015 9:53 PM
• Marked as answer by Andreas BaumgartenMVP, Moderator Wednesday, September 09, 2015 9:54 PM