From Troy Steen @TroySteen via Twitter:

I was billed for 6,017 hours on a single collection in DocumentDB over 8 days. By my tally that would be a max of 192 hours. I can't seem to get support through the portal and need help.

Thanks,

@AzureSupport

Hi,

Thanks for your post!

For any billing discrepancy issues you need to open a support ticket.

Go to https://portal.azure.com Click on Help + Support, Create Support, request type, billing and create. If you're not able to create a support, you may try this number - 91-80-40103000 or contact customer care using the contact list and Global Customer Service phone numbers. The customer care will create a support ticket on your behalf and thereafter your query will be addressed by our engineer from billing dept.

Hope this helps!

Best Regards

Sadiqh Ahmed

________________________________________________________________________________________________________________

If a post answers your question, please click Mark As Answer on that post and Vote as Helpful.

Hi,

Thanks for your post!

For any billing discrepancy issues you need to open a support ticket.

Go to https://portal.azure.com Click on Help + Support, Create Support, request type, billing and create. If you're not able to create a support, you may try this number - 91-80-40103000 or contact customer care using the contact list and Global Customer Service phone numbers. The customer care will create a support ticket on your behalf and thereafter your query will be addressed by our engineer from billing dept.

Hope this helps!

Best Regards

Sadiqh Ahmed

________________________________________________________________________________________________________________

If a post answers your question, please click Mark As Answer on that post and Vote as Helpful.

• Proposed as answer by Sadiqh AhmedMicrosoft contingent staff, Moderator 2 hours 5 minutes ago

Hi,

Thanks for your post!

For any billing discrepancy issues you need to open a support ticket.

Go to https://portal.azure.com Click on Help + Support, Create Support, request type, billing and create. If you're not able to create a support, you may try this number - 91-80-40103000 or contact customer care using the contact list and Global Customer Service phone numbers. The customer care will create a support ticket on your behalf and thereafter your query will be addressed by our engineer from billing dept.

Hope this helps!

Best Regards

Sadiqh Ahmed

________________________________________________________________________________________________________________

If a post answers your question, please click Mark As Answer on that post and Vote as Helpful.

• Proposed as answer by Sadiqh AhmedMicrosoft contingent staff, Moderator Sunday, July 26, 2015 5:13 AM
• Marked as answer by Azam Khan - MSFTMicrosoft contingent staff, Moderator 14 hours 27 minutes ago