Twitter user @steveprentice asked the following question, "Hey @Microsoft @Azure @AzureSupport, which one is it? Do I have money or not?"

Thanks!

Ananda Siverts

@AzureSupport

• Edited by Ananda SivertsMicrosoft contingent staff 22 hours 12 minutes ago

Currently sitting in a classroom doing an official MS course, 20533B - Implementing Microsoft Azure Infrastructure Solutions and over half the class has been disabled and is unable to do any labs. :-(

Hi,

As this is a free trial, it shows that one has to pay "0" amount during the free trail. You still have 52 credits to utilize in the remaining 28 days.

Regards,

Shirisha Paderu

• Proposed as answer by Shirisha PaderuMicrosoft contingent staff, Moderator 22 hours 3 minutes ago

Hi,

If in case your account is disabled, you might have to check with the billing team by creating a Free billing service request from here.

Regards,

Shirisha Paderu

Thanks.

In the portal, if I create a service request it makes me click on a subscription. But because it's disabled it's greyed out and I'm unable to select it and continue. Bump.

/me gives up.

Hi,

In that case, I would recommend you to go to this page Having issues with sign in or signing up for an account?  or click here to submit the service request.

Regards,

Shirisha Paderu 

• Proposed as answer by Shirisha PaderuMicrosoft contingent staff, Moderator 20 hours 23 minutes ago

Thanks... Support request sent... let's hope it's quicker than the 8 hours stated... I'm sitting on the expensive training course twiddling my thumbs. :-)

Hi,

You should probably be contacted via phone or email based on the preferable contact method you have provided.

Hope your issue gets resolved at the earliest.

Regards,

Shirisha Paderu

The answer is that the MS lab courseware powershell code we were using incorrectly selected and installed a premium support Linux VM, and used up all the money... the fix? To use my own personal credit card to put money on the account to finish the course. Funnily enough I'm not going to do that. ;-)