Good Morning Experts,

I'm having an issue creating custom views for my custom class. I exported the MP the incident class views are stored in (ServiceManager.IncidentManagement.Configuration.XML) and tried to mimic the code, but I seem to be having issues.

I have an RMA class, but I only have one view for it. Basically when a user clicks on my RMA view it shows ALL RMA tickets created. I need some separate sub-views within RMA the way there are sub-views on the other OOB classes. The first one I tried copying was the "Active Tickets" view (show only tickets that do not have status set to "Resolved" or "Closed").

I added a category as follows:

<Category ID="Category.RMA.Subviews.OpenStatusView.Category" Target="RMA.Subviews.OpenStatusView" Value="Console!Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ViewTasks" />

The view is defined as follows:

<View ID="RMA.Subviews.OpenStatusView" Accessibility="Public" Enabled="true" Target="COMPANY.RMA.Class" TypeID="SMConsole!GridViewType" Visible="true">
	   <Category>NotUsed</Category>
        <Data>
          <Adapters>
            <Adapter AdapterName="dataportal:EnterpriseManagementObjectAdapter">
              <AdapterAssembly>Microsoft.EnterpriseManagement.UI.SdkDataAccess</AdapterAssembly>
              <AdapterType>Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementObjectAdapter</AdapterType>
            </Adapter>
            <Adapter AdapterName="viewframework://Adapters/AdvancedList">
              <AdapterAssembly>Microsoft.EnterpriseManagement.UI.ViewFramework</AdapterAssembly>
              <AdapterType>Microsoft.EnterpriseManagement.UI.ViewFramework.AdvancedListSupportAdapter</AdapterType>
            </Adapter>
            <Adapter AdapterName="omsdk://Adapters/Criteria">
              <AdapterAssembly>Microsoft.EnterpriseManagement.UI.SdkDataAccess</AdapterAssembly>
              <AdapterType>Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkCriteriaAdapter</AdapterType>
            </Adapter>
          </Adapters>
          <ItemsSource>
            <AdvancedListSupportClass DataTypeName="" AdapterName="viewframework://Adapters/AdvancedList" FullUpdateAdapter="dataportal:EnterpriseManagementObjectAdapter" DataSource="mom:ManagementGroup" FullUpdateFrequency="1" Streaming="true" IsRecurring="true" RecurrenceFrequency="{x:Static s:Int32.MaxValue}" xmlns="clr-namespace:Microsoft.EnterpriseManagement.UI.ViewFramework;assembly=Microsoft.EnterpriseManagement.UI.ViewFramework" xmlns:av="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:s="clr-namespace:System;assembly=mscorlib">
              <AdvancedListSupportClass.Parameters>
                <QueryParameter Parameter="TypeProjectionId" Value="$MPElement[Name='COMPANY.RMA.Class.Projection']$" />
              </AdvancedListSupportClass.Parameters>
            </AdvancedListSupportClass>
          </ItemsSource>
          <Criteria>
		    <QueryCriteria Adapter="omsdk://Adapters/Criteria" xmlns="http://tempuri.org/Criteria.xsd">
              <Criteria>
                <FreeformCriteria>
                  <Freeform>
                    <Criteria xmlns="http://Microsoft.EnterpriseManagement.Core.Criteria/">
                      <Expression>
                        <And>
                          <Expression>
                            <SimpleExpression>
                              <ValueExpressionLeft>
                                <Property>$Context/Property[Type='COMPANY.RMA.Class']/Status$</Property>
                              </ValueExpressionLeft>
                              <Operator>NotEqual</Operator>
                              <ValueExpressionRight>
                                <Value>$MPElement[Name="WorkItem!IncidentStatusEnum.Resolved"]$</Value>
                              </ValueExpressionRight>
                            </SimpleExpression>
                          </Expression>
                          <Expression>
                            <SimpleExpression>
                              <ValueExpressionLeft>
                                <Property>$Context/Property[Type='COMPANY.RMA.Class']/Status$</Property>
                              </ValueExpressionLeft>
                              <Operator>NotEqual</Operator>
                              <ValueExpressionRight>
                                <Value>$MPElement[Name="WorkItem!IncidentStatusEnum.Closed"]$</Value>
                              </ValueExpressionRight>
                            </SimpleExpression>
                          </Expression>
                        </And>
                      </Expression>
                    </Criteria>
                  </Freeform>
                </FreeformCriteria>
              </Criteria>
            </QueryCriteria>
          </Criteria>
        </Data>
		<Presentation>
          <Columns>
            <mux:ColumnCollection xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:mux="http://schemas.microsoft.com/SystemCenter/Common/UI/Views/GridView" xmlns:s="clr-namespace:System;assembly=mscorlib" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:datebinding="clr-namespace:Microsoft.EnterpriseManagement.UI.Extensions;assembly=Microsoft.EnterpriseManagement.UI.Extensions" xmlns:data="clr-namespace:Microsoft.EnterpriseManagement.UI.Extensions;assembly=Microsoft.EnterpriseManagement.UI.Extensions" xmlns:appCommon="clr-namespace:Microsoft.EnterpriseManagement.ServiceManager.Application.Common;assembly=Microsoft.EnterpriseManagement.ServiceManager.Application.Common" xmlns:toolbox="clr-namespace:Microsoft.EnterpriseManagement.UI.WpfToolbox;assembly=Microsoft.EnterpriseManagement.UI.FormsInfra" xmlns:slaBinding="clr-namespace:Microsoft.EnterpriseManagement.ServiceManager.SLA.Common;assembly=Microsoft.EnterpriseManagement.ServiceManager.SLA.Common">
              <mux:Column Name="DisplayName" DisplayMemberBinding="{Binding Path=DisplayName, Mode=OneWay}" Width="100" DisplayName="DisplayName.b5b3fbef168d40d785d95907d6b0944a" Property="DisplayName" DataType="s:String" />
              <mux:Column Name="Description" DisplayMemberBinding="{Binding Path=Description, Mode=OneWay}" Width="100" DisplayName="Description.9b1cd4850abe4bbeaa4446a29f9fa3dc" Property="Description" DataType="s:String" />
              <mux:Column Name="Backend_Case" DisplayMemberBinding="{Binding Path=Backend_Case, Mode=OneWay}" Width="100" DisplayName="Backend Case" Property="Backend_Case" DataType="s:Boolean" />
              <mux:Column Name="Old_Part_Num" DisplayMemberBinding="{Binding Path=Old_Part_Num, Mode=OneWay}" Width="100" DisplayName="Old Part #" Property="Old_Part_Num" DataType="s:String" />
              <mux:Column Name="Old_Serial_Num" DisplayMemberBinding="{Binding Path=Old_Serial_Num, Mode=OneWay}" Width="100" DisplayName="Old Serial #" Property="Old_Serial_Num" DataType="s:String" />
              <mux:Column Name="Vendor_RMA_Num" DisplayMemberBinding="{Binding Path=Vendor_RMA_Num, Mode=OneWay}" Width="100" DisplayName="Vendor RMA #" Property="Vendor_RMA_Num" DataType="s:String" />
              <mux:Column Name="Source" DisplayMemberBinding="{Binding Path=Source.DisplayName, Mode=OneWay}" Width="100" DisplayName="Source List" Property="Source.DisplayName" DataType="s:String" />
              <mux:Column Name="New_Serial_Num" DisplayMemberBinding="{Binding Path=New_Serial_Num, Mode=OneWay}" Width="100" DisplayName="New Serial Number" Property="New_Serial_Num" DataType="s:String" />
              <mux:Column Name="StartDate" DisplayMemberBinding="{Binding Path=StartDate, Mode=OneWay}" Width="150" DisplayName="RMA Start Date" Property="StartDate" DataType="s:DateTime" />
              <mux:Column Name="sDisplayName" DisplayMemberBinding="{Binding Path=Status.DisplayName, Mode=OneWay}" Width="100" DisplayName="Status" Property="Status.DisplayName" DataType="s:String" />
              <mux:Column Name="Customer_List.DisplayName" DisplayMemberBinding="{Binding Path=Customer_List.DisplayName, Mode=OneWay}" Width="100" DisplayName="Customer" Property="Customer_List.DisplayName" DataType="s:String" />
              <mux:Column Name="Destination_FSL_List" DisplayMemberBinding="{Binding Path=Target_FSL.DisplayName, Mode=OneWay}" Width="100" DisplayName="Destination FSL" Property="Target_FSL.DisplayName" DataType="s:String" />
            </mux:ColumnCollection>
          </Columns>
          <AdditonalProperties />
		  <ViewStrings>
            <ViewString ID="Description.9b1cd4850abe4bbeaa4446a29f9fa3dc">$MPElement[Name="Description.9b1cd4850abe4bbeaa4446a29f9fa3dc"]$</ViewString>
            <ViewString ID="DisplayName.b5b3fbef168d40d785d95907d6b0944a">$MPElement[Name="DisplayName.b5b3fbef168d40d785d95907d6b0944a"]$</ViewString>
          </ViewStrings>
		</Presentation>

I also added a FolderItem (not sure if this is needed):

	  <FolderItem ElementID="RMA.Subviews.OpenStatusView" ID="FolderItem.OpenStatusView" Folder="WorkItem1!ServiceManager.Console.WorkItem.Root" />  

An image reference, and the appropriate DisplayString...

What have I done wrong / missing?

Thanks in advance!

You have created a new RMA class with it's own properties it seems?

So the new RMA class has it's own Status enum list ('COMPANY.RMA.Class']/Status$)?

But in the Criteria you are using the enum property of the "WorkItem!IncidentStatusEnum.Resolved" and "WorkItem!IncidentStatusEnum.Closed".

Although I did create my own properties, my RMA class is using base class "WorkItem" so I am using the WorkItem Status (same status list that shows up in incidents). I kept changing things around because they were not working. So it was originally set to

"'WorkItem!System.WorkItem.Incident']/Status$"

Should I keep it that way then?

I doubt that the System.WorkItem base class has a Status enumeration.

The Status enum of the Incident class is defined in the System.WorkItem.Incident class.

If your RMA class is usig System.WorkItem as the base class as far as I know the Status enumeration can't be from the Syste.WirkItem.Incident class.

How did you create the new RMA class?

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