Company Knowledge

My question is this: I'd like to have a record of what was done to an agent/machine for troubleshooting purposes. So for instance if i look at an unhealthy agent I can see what processes where applied to it 6 months ago.  When I try to apply company knowledge from the Health Explorer I can only target Entity Health which obviously means that the company knowledge will be applied to every single agent in my scom environment.

Is there a way to target a machine short of making an MP for every machine?

Thanks

February 13th, 2015 6:51pm

Hi,

Company knowledge is added by management group administrators to expand the troubleshooting information and provide company-specific information for operators. Administrators can use company knowledge to document any overrides implemented for a monitor or rule, along with the explanation for the customization and any other information that might be useful.

Operations Manager stores company knowledge in a management pack. Sealed management packs cannot be modified, so Operations Manager saves customizations such as company knowledge in a custom management pack. By default, Operations Manager saves all customizations to the Default Management Pack. As a best practice, you should instead create a separate management pack for each sealed management pack you want to customize.

From what I can see, company knowledge is build for monitors and rules, if you want this be different for different machine, then we may need to create multi monitors for different machine.

Please also go through the artice belows for more information about how to edit knowledge:

http://www.ms-opsmgr.eu/?p=496

How to: Edit company knowledge using a browser

http://www.squaredup.com/blog/how-edit-company-knowledge-using-browser

Regards,

Yan Li

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February 15th, 2015 5:10am

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