I am new to using Service Manager, but have been a Change Manager with many other tools. I'm struggling with the monitoring of where the changes are within the list of activities. I'm sure there has to be a way to configure a view that shows a list of CRs and the next "In Progress" activity.    I get that you have a view of Manual Activities in Progress, but what I am looking for a similar to the "All Change Requests" view that includes a filter for what activity is currently active.

Any suggestions?

I would appreciate for any thoughts on how others manage this.

Something like this? -> Create a view of all Activities that are a part of a Change Request and see the Change Request information in the view columns.

Hope this helps.