Hi deanwsmith,
Sorry for my delay.
Based on current situation, please let me confirm if you install Windows Azure Backup Agent as below guide
document.
Install Windows Azure Backup Agent
and upload the certificate
Meanwhile, have you attempted to follow the solution that Pan Chen provided in the
similar thread? Did this issue still persists?
Please select
Dependencies tab in Windows Azure Backup Agent Properties. Then check what system components and services did this service depend and please make sure they run as normal.
If issue still exists, please located to: Program Files\Windows Azure Backup Agent\Temp folder. Then check
CBEngineCurr.errlog, CBCmdletCurr.errlog and CBUICurr.errlog if can find some error details, may help us to go further analysis. Please also navigate to C:\ProgramData\Microsoft\Windows Server\Logs and check if can find any clues.
By the way, before signing in to the Windows Azure Online Backup portal and downloading the integration module,
have you manually added https://activedirectory.windowsazure.com/ and
http://download.microsoft.com/ to the Trusted sites of Internet Explorer?
Hope this helps.
Best regards,
Justin Gu