Hello,

I am unable to connect to my Virtual Machine, when I do I get the error message "This Computer Cannot Connect to the Remote Computer"

I was installing RDS Role on the server and havent been able to get into the server since.

Sometimes the server gets hung up on the installation process and can take a long time to be ready to accept a connection. You can try stopping it and starting it again.  Sometimes that helps.

I waited an hour then shut the server down via the Azure portal. Then powered the server up, still receive the same error more then 1 hour after restart. I also tried the azure "Reset Remote Configuration" option in the new portal with no luck either.

Edit: I am also unable to RDP into the server from another server inside the same VNET...

• Edited by Thomas So 13 hours 48 minutes ago

Wow... sorry to hear those two things didn't work. The Reset Remote Configuration option would have been my next suggestion, but you already went there.  The only thing left is to delete it and start over.  You could try retaining the disk, but if there is something wrong in the OS configuration, you'll have the same problem reusing the disk.

You could also try resizing it and then restarting it.  I nearly forgot about that trick that sometimes resolve backend issues.

Trying the Resize now...

I also manually changed the port for the Remote Desktop endpoint, this had no effect.

Resize didnt work, anyone have other ideas?

Hi,

 I would suggest you go through the following article on how to troubleshoot RDP issue to a Windows IAAS VM in Azure.
 https://azure.microsoft.com/en-in/documentation/articles/virtual-machines-troubleshoot-remote-desktop-connections/
 
 I guess you have already tried the Powershell method to reset RDP apart from using the new portal to reset rdp.
 https://azure.microsoft.com/en-in/documentation/articles/virtual-machines-windows-reset-password/
 
 FYI:
 
 Remote Desktop Connection message window: This computer can't connect to the remote computer.
 Cause: The account that you are using to connect does not have Remote Desktop logon rights.
 Each Windows-based computer has a Remote Desktop Users local group, which contains the accounts and groups that have the right to log on with a Remote Desktop connection. Members of the local Administrators group also have access, even though those accounts are not listed as members of the Remote Desktop Users local group. For domain-joined machines, the local Administrators group also contains the domain administrators for the domain.
 Ensure that the account you are using to initiate the connection has Remote Desktop logon rights. Use a domain administrator or local administrator account as a temporary workaround to create a Remote Desktop connection and add the desired account to the Remote Desktop Users local group by using the Computer Management snap-in (System Tools > Local Users and Groups > Groups > Remote Desktop Users).

 
Regards,
Nithin Rathnakar

I waited an hour then shut the server down via the Azure portal. Then powered the server up, still receive the same error more then 1 hour after restart. I also tried the azure "Reset Remote Configuration" option in the new portal with no luck either.

Edit: I am also unable to RDP into the server from another server inside the same VNET...

• Edited by Thomas So Monday, July 20, 2015 5:32 PM