Hi, We have a Windows 2008 R2 Server in our environment, and we have not been able to successfully download and install MS Updates since 2nd August 2010. The last successful update was (KB981390), which was on that date. The next update (KB979099) is in a Cancelled State, and the following update (KB978637) is in a Failed State which attempted to download and install on 3rd August 2010. When attempting to download updates now, it continues to search for updates (indefiniately), and we cannot get it to the point where we need to install them. This Server hosts our Blackberry Enterprise Server Express for Microsoft Exchange (v5.0.2 - Bundle 14). In addition, Blackberry Device Communication Components (v1.2.021) is also installed. Any advise would be greatly appreciated, as it is critical we patch this server with the latest Microsoft Updates. Thanks

did you try reseting the wu information already? http://support.microsoft.com/kb/971058 has a detailed instruction on how to reset. a less "aggressiv" approach is to download the two patches that are failed/cancelled for you and see what happens when you install them manually

Hi FZB, Thanks for your reply. Unfortunately when attempting this, that fix does not apply to the current Server OS (Windows 2008 R2 Standard), it appears it is for W7 OS's. How do we reset the WU Information on a Windows 2008 R2 Standard OS ? Aian

Hello, try proceeding like that: Run sfc /scannow and chkdsk /r /g Download and install System Update Readiness tool for your OS Disable all security softwares If this does not help, you can perform an in-place upgrade of your OS. Start by installing SP1 manually. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator

Hello, try proceeding like that: Run sfc /scannow and chkdsk /r /f Download and install System Update Readiness tool for your OS Disable all security softwares If this does not help, you can perform an in-place upgrade of your OS. Start by installing SP1 manually. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator

Hi, Please manually reset Windows Update components by following the Microsoft KB article FZB provided. If it does not work, please also try the System Update Readiness Tool as Mr X mentioned. For the detailed information, please refer to the following Microsoft KB article: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 http://support.microsoft.com/kb/947821 If some corrupted files cannot be fixed by checking the CheckSUR.log, you may also refer to the following Microsoft TechNet article for how to repair them. Advanced guidelines for diagnosing and fixing servicing corruption http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx Regards, Forum Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com . Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, I would like to confirm what is the current situation? If there is anything that I can do for you, please do not hesitate to let me know, and I will be happy to help. Regards, Arthur Li Forum Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Red; Do the same updates apply manually if you install them from the Download Center? If they do, then that would suggest the WU control may have become damaged in some way. You could find some potential errors with CheckSUR (mentioned above). If they dont apply, then that suggests there might be an issue with the servicing stack itself. CheckSUR and SFC would be the preferred method for determing any existant corruption in that case.--Joseph [MSFT] http://blogs.technet.com/b/joscon/

We have a Windows 2008 R2 Server in our environment, and we have not been able to successfully download and install MS Updates since 2nd August 2010. The last successful update was (KB981390), which was on that date. OK. Isn't that update to a WSUS scanning component? If so, are you using WSUS in your environment?

Asking a silly question, did you ever activate the windows activation on the server? just notice that if you don't activate your copy windows update won't work