A customer of mine have a problem that they can't print PDF files on a terminal server, other files/document can be print without any problems. After a restart of the print spooler it's working to print PDF files but a moment later the problem is back again. The reader they have installed is Adobe Acrobat Reader DC. When we send PDF files to the printer Event Viewer is giving a PrintService message that the print is send correct as a job was sent through the print processor winprint on printer ... no errors in Event Viewer and no pdf printed.. :(

1. Printers are mapped via group policy
2. Print spooler shows as running
3. No error in event log.
4. Doesn't always happen.

The customer is working on 3 terminal servers installed with Microsoft Windows Server 2012 (64-bit)

Any idea how to solve this or have any experience with this issue?

• Edited by supraindo Tuesday, May 26, 2015 12:08 PM

Anybody?

Hi,

Sorry for the delay reply.

Did you refer to this blog?

Fix numerous print issues with RDS 2012 by cleaning up your print environment

http://digitalzombies.com/2014/07/03/print_issues_rds_2012/

I think this will be helpful.

Regards.