Can't always access internet
Hi,I have a new installatin of Server 2008 (x64) which seems to be working fine except - users complain that internet pages don't always show. Even known ones like msn.com come back with 'we couldn't find the page' errors. I wonder if there is a problem with DNS but not sure how to test it.Thanks, NEIL
Neil
September 11th, 2008 3:41pm
Hi,
Do you mean you use windows server 2008 to suffer internet? Please understand Windows server 2008 is server-side products and focus on providing particular services and application. If possible, please reduce the times of accessing internet.
As for internet access issue, many factors may lead to this problem, such DNS resolution, network cable, target website we access, bandwidth, IE etc. For bandwidth and network cable aspects, we are usually hard to troubleshoot. Therefore, typically, we check the following items.
Reset all settings in IE
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1. Delete the cookies
1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory
2. Delete all the temporary files
1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in the General tab
3. Delete the downloaded objects
1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the General tab.
3) Press View Objects.
4) Remove all the Objects there.
4. Remove the Plug-Ins in Internet Explorer
1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.
Note: You may also move them to another folder.
5. Reset all settings of Internet Explorer
1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is "Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN Settings..." button - remove all checkmarks and settings unless actually required to use a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.
6. Disable all third party Add-ons
1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.
Hope this helps.
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September 15th, 2008 9:05am


