A few years ago we were regularly buying support tickets for Windows Server 2003 Web Edition for $99 for email support. I cannot locate that option any more. Has Microsoft discontinued the $99 email support option? Where do I access it?Will

(http://support.microsoft.com/gp/offerprophone_new) Problem Resolution Requests: Professional Support Business-hours Support-Call Now for $259 U.S. Business-critical After-hours Support** for $515 U.S. OR Submit an Online Request for $99 U.S. OR Call to Order a 5-Pack Phone Support Contract for $1,289 U.S. Developers (800) 936-5800 (800) 936-5800 <center></center> (800) 936-3500 IT Professionals (800) 936-4900 (800) 936-4900 <center></center> (800) 936-3500 Partners (resellers/consultants) (888) 456-5570 (888) 456-5570 <center></center> (800) 936-3500 Microsoft Certified Partners (888) 677-9444 (888) 677-9444 <center></center> (800) 936-3500 Original Equipment Manufacturers (800) 936-2197 <center></center> (800) 936-3500 System Builders (888) 456-5570 <center></center> (800) 936-3500 Mike Crowley | MVP My Blog -- Planet Technologies

When I select the Partners (resellers/consultants) link in your list, I get to a screen for Windows 2003 Web Edition like the one below. If I select "Don't use a professional support license..." they charge about $250/hour. We are in the Microsoft Action Pack Solution Provider subscription program. Is there some way I am supposed to be able to leverage that to choose the first two options? I don't see the path to a $99 support by email option. Support Options Select a payment method Help Chat Professional Support License/Contract Help <Professional (5-pack) and other contracts (Access ID required) Software Assurance License: for servers only (Software Assurance Access ID required) Dont use a professional support license/contract (charges may apply)</label> Will

Hi, You may consider to call your local Microsoft Support Center and ask them redirect you to the correct email support team. For more information, please also refer to the following Microsoft KB article: How and when to contact Microsoft Customer Service and Support http://support.microsoft.com/kb/295539 Regards,Arthur Li TechNet Community Support

Hi, You may consider to call your local Microsoft Support Center and ask them redirect you to the correct email support team. For more information, please also refer to the following Microsoft KB article: How and when to contact Microsoft Customer Service and Support http://support.microsoft.com/kb/295539 Regards,Arthur Li TechNet Community Support

Mike, it looks like Microsoft has discontinued its $99 email pay per incident support program. Maybe the page you posted has not been updated for a while? To me this is a huge step backwards for Microsoft. The $99 email plans were a very cost effective way of getting high quality support, when the problem was one that could be solved over several weeks. Will

Perhaps. It wouldn't be the first time a page went without a necessary upgrade. I'm not sure I'd agree its a step backwards though. Things always get more expensive in this life. :( Mike Crowley | MVP My Blog -- Planet Technologies

So if things get more expensive then raise the price of the $99 email support to $125? You don't throw out the baby with the bathwater. The basic idea of a lower cost email-based support program had a lot of merit.Will