Blue screen error on Servr 2008 64 Bit ENT
We have windows 2008 enterprises 64 bit server runnig AD , DNS Exchange Symantec bkp Ex ..etc
we are getting the following error can you help on this below
?
Stop:c0000218 {registry file failure}
The registry cannot load the hive (file):
\systemroot\system32\config\software
or its log or alternate
It is corrupt, absent, or not writable.
Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory..
Dumping physical memory to disk....
Regards
Raju
September 26th, 2011 7:39am
Hi,
I would try pressing F8 to get to boot menu and select Last working configuration (or something like this).
Then I would try to run chkdsk c: /f from command line (windows boot disk -> repair).
Then a new installation and restore from backup (if possible)
M.
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September 26th, 2011 9:06am
Hi,
I would like to confirm that can you start the computer now?
If not, please refer to the following Microsoft KB article to troubleshoot the startup issue first:
How to troubleshoot startup problems in Windows Server 2003
http://support.microsoft.com/kb/325375
If the computer can boot, you may analyze the dump files with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the
following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
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September 28th, 2011 10:55am
Hello,
Bug Check Code 0xc0000218: http://msdn.microsoft.com/en-us/library/cdcf68fa-8beb-4e21-bc6b-7a9f4c6e9e80
Resolution:
Try using the the startup recovery mechanism (for example Startup Repair, Recovery Console, or Emergency Recovery Disk) provided by the operating system. If the problem is a missing or corrupt registry file, that usually fixes the problem.
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September 29th, 2011 3:14am