Blue screen NETIO.SYS
Hi,
On the critical server with exchange I got error.
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+132 ).
is any way to solve this?
thanks,
n
June 1st, 2012 11:16am
Please refer similar discussion and see if that helps
NETIO.SYS blue screen
http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/c07f308f-77fe-4869-9fb1-a41ed85a58e4Press any key... What the ... Where's any key ?
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June 1st, 2012 12:29pm
Analyze
memory dump file to narrow down the cause of this issue.
I
suggested to contact Microsoft Customer Support Services (CSS) so that a dedicated Support Professional can help you on this issue.
To
obtain the phone numbers for specific technology request please take a look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If
you are outside the US please see http://support.microsoft.com for regional support phone numbers.
Thanks
June 1st, 2012 12:39pm
yes we could if we had support contract, but we dont
how to narrow the cause of this issue? should I look for something?
thanks
could this help?
*******************************************************************************
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* Bugcheck Analysis
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*
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DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880016b4452, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: 0000000000000000
CURRENT_IRQL: 2
FAULTING_IP:
tcpip! ?? ::FNODOBFM::`string'+5d64
fffff880`016b4452 488b01 mov rax,qword ptr [rcx]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: fffff80002c7c100 -- (.trap 0xfffff80002c7c100)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800dcdc7a0 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff80001805e80 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880016b4452 rsp=fffff80002c7c290 rbp=0000000000000000
r8=0000000000006888 r9=00000000000000d0 r10=fffff80001614000
r11=000000000000029d r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
tcpip! ?? ::FNODOBFM::`string'+0x5d64:
fffff880`016b4452 488b01 mov rax,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff800016902e9 to fffff80001690d40
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June 2nd, 2012 5:16am
There is no non Microsoft services except Zabbix agent and vmware tools. Clean windows 2008 r2 + exchange 2010. I always get this error on backup task. Can this help?
Computer stops responding when you run an application that uses the Windows Filtering Platform API in Windows 7, Windows Server 2008 R2, Windows Server 2008, or Windows Vista
http://support.microsoft.com/?id=2664888
thanks
July 25th, 2012 3:03pm
Many times driver(SW or HW) updates/hot fixes resolves blue screen issues of servers. So, try to run above hot fix and keep the server in observation. Also check for the difference whether server crashes or not?
Regards, Ravikumar P
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July 25th, 2012 3:16pm
First thing I'd check based on probability of a 3rd party driver higher up in the stack causing the issue and this is a network driver I'd update the NIC firmware and Drivers. Does this issue occur regularly or was it a one time occurence?Doug Kentner
July 25th, 2012 6:10pm
This is virtual machine, and this always occur during windows backup to shared folder. How to update driver if vmware tools and hotfixes are installed, what else to update?
And this fix I not sure it is related to my situation, I don't want just to try in prod environment:
Computer stops responding when you run an application that uses the Windows Filtering Platform API in Windows 7, Windows Server 2008 R2, Windows Server 2008, or Windows Vista
http://support.microsoft.com/?id=2664888
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July 26th, 2012 11:48am
Can you post a link to a memory dump from the crash that we can take a look at?Doug Kentner
July 30th, 2012 10:27am
Hi Natip,
NETIO.SYS --- It's Related to Network Card driver, Update the latest Network Card drive resolve this Bluescreen issue.
What is the Server model and make ???
Regards, Sridharan. M
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July 30th, 2012 10:40am
Hi, guys,
I just changed wmvare network card to vmxnet3 and it is not failing for second day, I hope it will work. if not I share the dump,
thank you very much for help,
July 31st, 2012 2:49am
Hi Natip,
Update latest VMware tool and check.
Is it Windows 2008 Server?
Regards, Sridharan. M
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July 31st, 2012 8:06am