Black Screen of death
Hi, Our production SQL Server box is getting a black screen of death.
We had a power failure so the machine did not shut down properly and after the power was restored it boots up to a black screen
Server: intel serverboard s3200sh
O/S: win 2003 32bit (think sp2)
Any ideas what i can try?
June 7th, 2010 10:28am
cant get to save mode or last known good configuration
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June 7th, 2010 10:30am
pxe-e53 no bootfile received
June 7th, 2010 11:02am
Hi,
A power failure may cause lots of unexpected issue.
When you start the computer, where can you reach(I mean the display on the screen)? Can you see the following screen?
Please try to use the methods in the following KB to see whether you can resolve the issue.
How to troubleshoot startup problems in Windows Server 2003
http://support.microsoft.com/kb/325375/da
If the issue continues, you may consider performing an In-Place upgrade.
How to Perform an In-Place Upgrade of Windows Server 2003
http://support.microsoft.com/kb/816579
Best Regards,
Vincent Hu
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June 7th, 2010 11:53am
Hi,
Yes, it gets to the above screen, then for a split second a blue screen of death and then black.
Blue screen to quick to see what the codes is.
Having a look at the urls you posted?
June 7th, 2010 12:42pm
Hi,
If you got a blue screen of death, then we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective
for us to debug the crash dump file here in the forum. Therefore, I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope the issue will be resolved soon.
Best Regards,
Vincent Hu
Free Windows Admin Tool Kit Click here and download it now
June 7th, 2010 12:50pm
Hi,
My solution:
Repaired the instalation with a win 2003 disk.
Was still some errors so converted the server to a hyper-v server and now redoing the server with latest software.
June 10th, 2010 1:25pm