I am on a Windows 2003 R2 Standard SP2 (32-bit). BITS refuses to start. System Event log has error 7024 "The Background Intelligent Transfer Service service terminated with service-specific error 2147942402 (0x80070002)". I have tried ALL suggestions found online (the are summarized in this article: http://www.itexperience.net/2009/03/01/fix-the-background-intelligent-transfer-service-service-terminated-with-service-specific-error-2147942402-0x80070002/). No luck so I am basically stuck. Any other ideas? Thanks!

I am on a Windows 2003 R2 Standard SP2 (32-bit). BITS refuses to start. System Event log has error 7024 "The Background Intelligent Transfer Service service terminated with service-specific error 2147942402 (0x80070002)". I have tried ALL suggestions found online (the are summarized in this article: http://www.itexperience.net/2009/03/01/fix-the-background-intelligent-transfer-service-service-terminated-with-service-specific-error-2147942402-0x80070002/). No luck so I am basically stuck. Any other ideas? Thanks!

Try this:

http://technet.microsoft.com/en-us/library/cc720473(v=WS.10).aspx

ERROR_FILE_NOT_FOUND

0x80070002

The Parameters key is missing. Ensure that the following keys and values exist: HKLM\SYSTEM\CurrentControlSet\Services\BITS\Parameters\ServiceDll= %SystemRoot%\System32\qmgr.dll

hi Lawrence and thanks for the reply. I checked and the registry entry is there and the dll is where it is supposed to be.

Meanwhile I noticed there is a BITS update package online (http://support.microsoft.com/kb/923845) with qmgr.dll version 6.7.3790.4088 (we were running 6.6.3790.3959). I installed this but still got the same error when trying to start BITS. I then went through the usual BITS-fix routine (http://www.itexperience.net/2009/03/01/fix-the-background-intelligent-transfer-service-service-terminated-with-service-specific-error-2147942402-0x80070002/) but again no luck.

other suggestions? Should i try the steps under "Repairing a corrupted BITS configuration" in the URL you sent me?

hi again, i followed the process at the bottom of the article you gave me (http://technet.microsoft.com/en-us/library/cc720473(v=WS.10).aspx - some of the commands have syntax errors and i had to use common sense to fix these) and BITS is now working! :-) thanks!

• Edited by criskrit Thursday, February 21, 2013 6:54 AM

actually i take this back... BITS worked long enough to run Windows Update but now it won't run again and the new error message is: 7000 - The Background Intelligent Transfer Service service failed to start due to the following error: %%1290 0x50a. Any ideas?

i followed the process at the bottom of the article you gave me (http://technet.microsoft.com/en-us/library/cc720473(v=WS.10).aspx - some of the commands have syntax errors and i had to use common sense to fix these)

It's unfortunate about the syntax errors, but not entirely surprising. The reference I gave you is from the OpsGuide for WSUS3SP1, which means it was likely written in the 2006-2007 time frame, prior to the release of BITS 3.0. If you've upgraded the Win2003R2 server to BITS 3.0, that could account for the differences. It's also possible the document just has errors. :-//

BITS worked long enough to run Windows Update but now it won't run again and the new error message is: 7000 - The Background Intelligent Transfer Service service failed to start due to the following error: %%1290 0x50a. Any ideas?

Most unfortunate that it failed again, but the error message you posted is incomplete, or inaccurate. Could you repost it if this issue still exists?

Also, inasmuch as BITS is required to use WSUS and deploy Security Updates, you might also consider opening a (free) ticket with Microsoft PSS, inasmuch as "security issues" are free-support items, and this is definitely a "security issue" inasmuch as the infrastructure needed to patch a client ain't working.

Hope you got it sorted - for me I also tried all the standard approaches to fixing Windows Update.  Finally I found out that the Norton Removal Tool had removed an important registry key.  See this article for details. https://community.norton.com/en/forums/uninstalling-nis-norton-removal-tool-breaks-windows-update.  The fix comes from here: https://support.microsoft.com/en-us/kb/910337#%2Fen-us%2Fkb%2F910337

Windows could not start the Background Intelligent Transfer service on the local computer. For more information review the system event log. If this is a non-Microsoft service contact the service vendor and refer to service-specific error code -2147024894. (0x80070002)

If you receive this error message, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
3. If the registry subkey exists, go to step 4. If the registry subkey does not exist, create the registry subkey. To do this, follow these steps:
   1. Right-click Backup Restore, point to New, and then click Key.
   2. Type FilesNotToBackup, and then press ENTER.
4. Quit Registry Editor.
5. Click Start, click Run, type services.msc, and then click OK.
6. Double-click Background Intelligent Transfer Service.
7. In the General tab, click Start.